Central Reservation Executive

Central Reservation Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities Reservation Management Process booking requests via phone, email, and online platforms for meeting rooms, workspaces, hot desks, and event spaces. Verify availability, confirm reservation details, and generate booking confirmations for clients and facility teams. Handle modifications, cancellations, and rebookings according to established policies. Maintain accurate reservation records in centralized booking systems. Space Optimization and Coordination Assess space requirements and recommend appropriate venues based on capacity, setup, and technology needs. Resolve scheduling conflicts and maximize space utilization across the portfolio. Coordinate with facility teams on setup requirements, catering orders, audiovisual equipment, and special arrangements. Communicate booking details to reception, housekeeping, technical support, and security teams. Customer Service Serve as primary contact for reservation inquiries, providing professional and helpful service. Respond promptly to questions about available spaces, amenities, pricing, and booking procedures. Address client concerns and special requests with proactive problem-solving. Handle complaints professionally, ensuring satisfactory resolution. System Administration Maintain centralized booking systems with accurate real-time availability data. Generate reports on utilization rates, booking statistics, occupancy trends, and revenue. Troubleshoot system issues and coordinate with IT support as needed. Manage user access for self-service booking portals. Financial Processing Process reservation charges according to rate cards and pricing structures. Generate invoices and coordinate with finance teams on billing queries. Apply cancellation fees and no-show charges per booking policies. Support revenue forecasting with historical booking data. Reporting and Analysis Prepare regular reports on reservation volumes, space utilization, and performance metrics. Analyze booking patterns to identify peak demand periods and optimization opportunities. Create dashboards for management review and strategic planning. Track KPIs including occupancy percentages and customer satisfaction. Required Qualifications Education Diploma or Bachelor's degree in Hospitality Management, or related field. Experience 2-4 years in reservations, front office operations, customer service, or administrative coordination. Background in hospitality, hotel reservations, or facility management preferred. Proven experience with booking systems and high-volume customer service environments. Technical Skills Proficiency in reservation management systems (Condeco, Robin, EMS, or similar). Advanced Microsoft Office Suite skills, particularly Excel and Outlook. Experience with CRM systems or helpdesk platforms. Strong data entry accuracy and reporting capabilities. Core Competencies Exceptional customer service with professional communication skills. Strong organizational abilities to manage multiple priorities simultaneously. Excellent attention to detail ensuring booking accuracy. Effective problem-solving under pressure. Professional telephone etiquette and written communication. Multitasking capability in fast-paced environments. Discretion handling confidential information. Preferred Qualifications Professional certifications in hospitality or customer service. Experience in hotel reservations or conference center management. Knowledge of workplace experience and flexible working trends. Bilingual capabilities relevant to client base. business attire or business casual dress code. Key Performance Indicators Booking accuracy and response times. Customer satisfaction ratings and complaint resolution. Space utilization and occupancy optimization. System data accuracy and report quality. Adherence to policies and processing volumes. This role offers excellent career development opportunities in facility management, workplace experience, and hospitality services with clear progression to senior reservations, team leadership, or workplace coordinator positions within JLL's integrated facility management practice.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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