Business Analyst - Product Development and Process Improvement

Consultant _ UK Link Go_ BA team

The Role

We are looking for a business analyst who will work as part of the product development team to execute tasks which can affect more than one office, department, or client. In addition to helping in process improvements, the BA will be working primarily on analysis in the areas of the GMS practice to determine its objectives and how it operates within the information technology framework. The suitable candidate will need to build their knowledge to integrate across the diverse functional processes and accountabilities of the GMS technology tools with a focus of working on the GMS application.

Responsibilities & Deliverables: Your deliverables will include, but are not limited to the following

• Analysing the new requirements from our clients and translating into functional specifications for the product developers 

• Reviewing the acceptance tests associated with the acceptance criteria - Evolving the details of the user stories through conversations with the developers 

• Functional review of the product after each iteration

• Attending iteration retrospectives to provide feedback and improve the development process 

• Becomes very familiar with the products and applications comprising the assigned line of business’ technology landscape. 

• Supports business requirements and design (including mock-ups), assists in developing test plans, creation and maintenance of configuration documentation, operational procedures and guidelines, identifying and documenting issues, recommending resolutions.

• Takes confirmed Business Requirements and configures software application (workflows and emails) using JSON format

• Collaborates with team members to create detailed functional and/or technical specifications. 

• Uses development specifications to establish traceability from requirements to test cases. 

• Ensures Customer satisfaction through promptness in responding to calls, emails for assistance, queries. 

• Establishes effective working relationships within the project team 

• Timely and effectively communication within project to manage risk and escalations. 

• He/she is also a business professional who fully understands both business and information technology.

Other duties and projects as assigned. 

The following skills are not essential but would be an advantage:

• Programming in MS technologies (C#. ASP, .NET etc.)

• Knowledge of SQL and Scripting

• Knowledge of computer systems architecture

• Advanced skills in the Microsoft suite of tools – Excel. Good working knowledge of Word, PowerPoint, Access etc.

• Data analysis - able to collect and analyze data to identify and detect problems and key issues

• Judgment and problem-solving - able to define decision criteria and determine the most appropriate course of action

• Planning and organizational skills - able to establish objectives and schedule tasks and resources efficiently

• Communication skills - strong written communication skills to provide concise and clear documentation

• Attention to detail and quality orientation - able to accurately check processes and outputs

 

Essential skills

• Bachelor or Master’s degree in Maths, Computer Science or I.T. Related degree

• 3-7 years of business systems analysis or relevant experience

• Strong organizational skills, autonomous, self-motivated, curious and open-minded. 

• Experience with Agile Scrum development methodology and corresponding concepts related to user stories, acceptance criteria. 

• Technical, analytical, and development skills including the ability to provide solutions to a variety of business problems of moderate scope and complexity. 

• JSON Understanding

• Ability to translate business requirements to functional specifications 

• Ability to work independently or within a team environment and handle multiple projects simultaneously. 

• Strong analytical and problem-solving skills and ability to think ‘out of the box’ for process improvements. 

• Ability to execute test plans and test scripts for software applications, document expected results vs. actual results, and record software defects. 

• Strong verbal and written communication skills. 

• English (fluent written and oral) and ability to work in an international environment. 

The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. 

Experience Level

Senior Level