Senior ServiceNow Solution Architect

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Human Resource Service Delivery (HRSD)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a Senior ServiceNow Platform / Solution Architect who can lead the end-to-end design and execution of enterprise ServiceNow solutions. The role requires deep expertise across CMDB, UX, AI (Now Assist), and SecOps, with the ability to translate high-level architecture into detailed, executable low-level designs for development teams.
The candidate will act as a bridge between business stakeholders and delivery teams, owning requirement discovery, solution design, governance, and technical direction.


Key Responsibilities
Lead requirement discovery workshops with business and IT stakeholders
Translate business requirements into high-level and low-level solution designs
Design scalable, secure, and maintainable ServiceNow architectures
Create detailed technical design documents (LLDs) consumable by developers
Drive CMDB architecture, data model, discovery, and service mapping
Define and govern UX design standards using ServiceNow UI Framework / UI Builder
Design and implement AI/Now Assist use cases aligned to business value
Architect SecOps solutions including Vulnerability Response and Incident Response
Provide technical leadership and guidance to development teams
Ensure adherence to ServiceNow best practices, standards, and guardrails
Support testing, deployment, and production readiness
Act as a technical SPOC for complex initiatives and escalations


Must-Have Skills & Experience
ServiceNow Platform Expertise:
6+ years of hands-on experience on ServiceNow platform
Strong experience in CMDB, CSDM, Discovery, Service Mapping
Proven expertise in ServiceNow UX (UI Builder, Workspaces, Portal)
Experience with Now Assist / AI-driven use cases
Solid understanding of SecOps modules (VR, IR, integrations)
Architecture & Design:
Ability to convert high-level solution architecture into detailed LLDs
Strong knowledge of ServiceNow data model, integrations, and APIs
Experience defining platform governance, standards, and patterns
Exposure to cloud strategies and enterprise IT landscapes
Requirement & Stakeholder Management:
Proven experience in business requirement gathering
Ability to translate business needs into technical solutions
Strong experience working with global stakeholders

Good-to-Have Skills
Experience with ITSM, ESM, CSM implementations
Knowledge of MB Cloud / enterprise cloud strategies
Exposure to reporting & analytics integrations (e.g., data platforms)
ServiceNow certifications (CSA, CIS, CAD – any relevant)
Soft Skills & Leadership Attributes (Critical):
Strong communication and storytelling skills
Ability to influence without authority
Structured, analytical, and solution-oriented mindset
Comfortable working in ambiguous and fast-changing environments
Mentoring mindset with ability to uplift junior architects and developers
High level of ownership, accountability, and professionalism
Clear, executable solution designs with minimal rework
Strong alignment between business intent and technical execution
Improved platform stability, scalability, and user experience
Development teams enabled with clarity and confidence
ServiceNow platform positioned as a strategic enterprise enabler

Additional Information:
The candidate should have minimum 9 to 12 years of experience in ServiceNow Human Resource Service Management (HR).
This position is based at our Bengaluru office.
A 15 years full time education is required.