Custom Software Engineer - ServiceNow AI Developer
Accenture India Private Limited
Work from Office
Full Time
Min. 3 yearsJob Description
Custom Software Engineer
Project Role : Custom Software EngineerProject Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
JD — ServiceNow AI Developer (Entry Level)
Key Responsibilities
Develop AI-enabled features on ServiceNow (Now Assist, Virtual Agent, AI Search) using App Engine Studio, Flow Designer, and IntegrationHub.
Implement agentic patterns for workflow automation and developer assistance.
Author prompts and evaluators contribute to RAG strategies and testing frameworks.
Collaborate in agile pods with architects and product owners participate in sprints and code reviews.
Apply Responsible AI principles and follow secure engineering practices.
Qualifications & Skills
Strong fundamentals in JavaScript, REST APIs, and ServiceNow platform development.
Familiarity with ServiceNow App Engine, Flow Designer, IntegrationHub, and Scoped Applications.
Understanding of LLMs, prompt engineering, and evaluation metrics.
Knowledge of Virtual Agent, AI Search tuning, and Now Assist configuration.
Exposure to ServiceNow data models, UI policies, Business Rules, and client scripts.
Awareness of integration patterns (SOAP/REST), MID Server, and authentication mechanisms (OAuth, SAML).
Basic understanding of RAG concepts, vector search, and orchestration frameworks.
Soft Skills
Curiosity and continuous learning mindset.
Strong collaboration and communication skills.
Problem-solving orientation with attention to detail.
Adaptability in fast-paced, client-focused environments.
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