Customer Care Representative

Only Fresher - 1 year of experienced candidates can apply for this job

• Making calls to prospective clients and answering incoming inquiries.
• Meeting daily/monthly targets for call volume, sales, or lead generation.
• Excellent verbal communication and listening skills
• Ability to build rapport, handle rejection gracefully, and remain patient under pressure.
• Contacting prospective clients to offer personal loan products.
• Converting leads into prospects by assessing their financial needs and loan eligibility.
• Collecting and verifying necessary documents for loan applications.
• Meeting daily, weekly, or monthly sales goals and following up to close deals.
• Time management and multitasking capabilities
• Responsible for complete knowledge of company products and policies as well as those of competition
• Responsible for conversion of suspects to prospects to customers
• Fluent communication skills in the local language will be an added advantage 
• Keep record of every customer interaction and sales activities.

Requirements

• Freshers or 6 months to 1 year max of experience as a telecaller or any similar role.
• Proven track record of successfully achieving the sales quota.
• Knowledge of computer programs like CRM and telephone systems.
• Efficient with English.
• Excellent interpersonal and communication skills.
• Excellent negotiation skills and the ability to resolve issues.

• Work Location Bangalore Jayanagar 8th Block