Vice President - Customer Service and Credit Operations Leader

Customer Service & Operations Credit Unit Leader, VP

Join us as a Customer Service & Operations Credit Unit Leader, VP

• This role offers significant stakeholder exposure while supporting Private Banking Wealth Management (PBWM) Operations India, providing a strong platform for career advancement in PBWM
• This is a great platform to advance your career and showcase your extensive leadership skills
• You’ll be leading the people in your unit to deliver outstanding customer experiences and successful business outcomes 
• You can expect to enjoy an engaging and fast-paced environment, as well as considerable stakeholder interaction
• We're offering this role at vice president level

What you'll do

You’ll be overseeing the smooth running of your unit, creating and embedding a high performing culture of customer service, driven by a passion for exceeding customers’ expectations.

Additionally, you’ll be:

• Translating and implementing high level strategic plans into a series of achievable goals, objectives and priorities
• Driving the delivery of an outstanding customer experience and proactively improving service and sales figures through effective performance management
• Identifying barriers to performance, managing improvements and sharing best practice
• Driving and measuring function and colleague performance to recognise success and identify and address development areas 
• Managing the relationship between your unit and other business areas, making sure that business impacting incidents are dealt with in a timely manner and cause minimal disruption

The skills you'll need

To join us in this role, you’ll need extensive leadership experience and a proven ability to deliver outstanding results through others.

We’ll also be looking for you to demonstrate:

• Understanding of Credit Ops / Lending Ops, with knowledge of best-in-class practices and processes 
• Experience of leading and implementing change and managing projects
• The ability to identify operational inefficiencies and provide practical solutions
• The ability to work in a fast-paced environment, managing multiple challenges simultaneously

Hours

45

Job Posting Closing Date:

14/04/2026

Experience Level

Senior Level