Customer Trust and Assurance Compliance Analyst

Customer Trust & Assurance Compliance Analyst-2

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Customer Trust & Assurance Compliance Analyst-2

JLL Technologies- Bangalore

JLL, an international real estate management company, is seeking a Customer Trust & Assurance Compliance Analyst to join our cybersecuirty organization.  We are seeking candidates that are self-starters who can work in a diverse and fast-paced environment that can join our team immediately

The primary and essential duty of a Customer Trust & Assurance Compliance Analyst is to coordinate the operation of the IT Compliance Client Response program for all JLL accounts. This position reports to, and works directly with, the Director of Customer Trust and Assurance.

The Customer Trust & Assurance Compliance Analyst will:

Support Existing Client Teams, JLL Client Sales, Marketing and Onboarding Processes

●        Assist with responding and reviewing information security questionnaires, Contract/MSA, RFI, Transition and due diligence requests to satisfy global client requirements and requests within documented SLA.

●        Fulfill a customer facing support role as a Subject Matter Expert (SME), collaborating with the JLL IT Compliance point-of-contact to address security-related inquiries for sales, marketing, and transition processes. Provide expert guidance on security activities essential for onboarding clients who will utilize JLL's information technology systems, ensuring seamless integration and compliance with industry standards.

●        Evaluate and analyze client-provided security requirements to ensure alignment with JLL's technology environments. This comprehensive assessment may encompass a thorough review of policies, security standards, and addendums incorporated into negotiated contracts and/or service agreements.

●        Facilitate client-requested information security evaluations, assessments, and audits. Diligently compile, generate, and safeguard essential artifacts to demonstrate compliance with client requirements, while adhering to company information protection protocols. Ensure comprehensive documentation and maintain the highest standards of data integrity throughout the process.

●        Cultivate and sustain strategic partnerships with designated Account Team Members responsible for overseeing client teams' implementation of JLL's cutting-edge information technology systems. This includes collaborating with JLL IT Security Team Members, Application Team Members, and other relevant stakeholders to ensure optimal utilization and seamless integration of our advanced technological solutions.

Key Responsibilities:

Collaborate with JLL Information Technology, Legal and Business Departments 

●        Deliver comprehensive updates on client security and compliance initiatives through ServiceNow, while also providing timely briefings to the Director of Customer Security Engagement during scheduled meetings and as requested. Ensure clear, concise communication of progress and any potential issues to facilitate informed decision-making and maintain client satisfaction.

●        Engage in collaborative discussions with JLL IT security, application, and operations teams to acquire essential artifacts and maintain a comprehensive understanding of existing information technology processes and information security controls.

●        Actively participate in consultations with JLL Legal to thoroughly review contracts, agreements, and addendum materials, ensuring full compliance between JLL and client requirements and expectations.

●        Conduct productive dialogues with various JLL business departments, including human resources and risk management, to identify and implement necessary activities that safeguard ongoing compliance with client information security standards and regulations.

Qualifications and skill

Certifications – Academic

- College diploma or university degree (Essential)

- College diploma or university degree in the field of computer science, information systems, or computer engineering (Desired)

Experience – Role-specific

·       Minimum 2-3 years of experience in the information technology fields such as information security, technology sales and marketing, or technology account management.

·       A growing interest in information security, data privacy, or information technology auditing. 

·       General understanding of network, endpoint, and application security controls is required. 

·       A general understanding of security and privacy regulations, such as those implemented under the Gramm-Leach Bliley Act (GLBA), and international privacy laws required, along with a thorough understanding of security and auditing standards such as ISO (International Standards Organization) 27000, Control Objectives for Information and related Technology (COBIT), relevant National Institute of Standards and Technology (NIST) standards. 

Abilities – Hard Skills

• Microsoft Office

• Servicenow

Abilities – Soft Skills

• Candidate must be well-organized, efficient, and able to work independently with multiple projects.

• Candidate must be able to work productively with minimal management oversight. 

• Candidate must possess excellent oral and written communication skills to prepare audit reports and discuss audit findings with management.

• High level of analytical, conceptual, and problem-solving abilities.

• Affable, credible and can communicate effectively with clients and colleagues.

• Good research skills and the ability to manage details.

What you can expect from us:

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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