Dedicated Account Representative - Client Service & Travel Program Support

Dedicated Account Representative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Role: Dedicated Account Representative, Client Facing

You'll provide strategic support and direct collaboration to our Client Service Manager and client, helping enhance travel programs through day to day operational support, focused project work and seamless partnership.  We are looking for a collaborative team member who thrives in a global environment, moves with purpose, brings high energy, and is committed to delivering exceptional results. You're detail-oriented, proactive, and comfortable advocating for clients while maintaining strong internal partnerships.

Key Areas of Responsibility:

Operational Support

• Provide day-to-day operational support and answer general user questions (non-booking related)
• Create and monitor support cases as needed for post booking and program management issues
• Execute site administration across multiple platforms to optimize client setup

• Support changes to user access roles / controls
• Facilitate implementation of new tools and processes for travel operations
• Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly

Reporting & Analytics

• Generate ad-hoc reporting as agreed upon with client team and account management
• Support reporting user access requests

Continuous Optimization

• Audit and analyze client travel program data to identify inconsistencies and develop solutions

• Project Management on select initiatives to achieve established goals and deliverables

• Maintain expertise in Egencia and Global Alliance Partner offerings and communicate product upgrades, functionality enhancements, and best practices to appropriate stakeholders
• Advocate for clients internally with management, support teams, and product development
• Handle additional assigned duties as needed

Required Qualifications & Skills

• Language – Full professional fluency in English; preferred additional language fluency (Spanish, French, Mandarin, or other languages serving our client base)
• Project Management – Demonstrated success managing multi-faceted, time-sensitive projects
• Travel Industry Experience – 2+ years in travel management, corporate travel support, or related field
• Communication – Strong facilitation, written documentation, status reporting, presentation, and negotiation skills; ability to translate complex technical requirements into clear client-facing summaries
• Technical Proficiency – proficient in Microsoft products; experience with travel management systems; preferred experience with Egencia, Concur, Coupa, or similar travel/expense management platforms
• Problem-Solving – Ability to troubleshoot issues independently, analyze data, and recommend solutions
• Multitasking & Organization – Proven ability to manage multiple priorities effectively in a fast-paced environment
• Customer Service Commitment – Strong dedication to quality, client satisfaction, and resolving issues to high standards; preferred experience in account management or client-facing roles

     

Location

Bangalore, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Experience Level

Mid Level