Senior Manager - Delivery Lead (HR Shared Services)

Delivery Lead Senior Manager

Skill required: Talent & HR Practice - Talent Management
Designation: Delivery Lead Senior Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Day to Day activity: strategic development and ongoing operation of all HR services under the client account including front-office calls, and back-office processing. Responsible for leading and influencing the delivery of HR Shared Services operational activities, and maintains a strong knowledge of HR Operational best practices. HR Operational activities include delivery of all HR Dashboards, responsible for the overall maintenance and delivery of all HR services HR Information Systems, HR Project Management Office, Vendor Management, Continuous Improvement, HR budgets, and all Service Management activities (including measurement of SLAs and OLAs).
What are we looking for? Education Graduate DegreeTotal Years of Experience 18+ years of Industry ExperienceTotal Years of Role Specific Experience 10 + years of HRO ExperienceSkills / Knowledge Mandatory Vs PreferredKnowledge of HR and Talent Management /Recruitment domain/HCM/EDM/Payroll Admin• Have proven record of managing large team in BPO- Experience in core HCM systems like Workday/Oracle/SuccessFactors and Case management systems like SNOW/Zendesk etc• Knowledgeable on HRO - Work force Data Admin, payroll Admin, and Employee Data Management• Firm understanding of compensation practices and Benefit Administrations (Preferred) - Have good client management experience- Have managed / been actively part of transition of new process- Should display good understanding of Operational Excellence methodologies to improve performance and should have actively participated in process improvement programs and initiatives or sponsoredMS Office MandatoryEmail Writing Skills MandatoryProblem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) MandatoryVerbal Communication : Sentence Mastery, Vocabulary, Fluency, Pronunciation MandatoryCustomer Service Skills Mandatory
Roles and Responsibilities: Key responsibilities:• Meet or exceed primary and secondary metric as defined contractually in the client agreement across all Lines of Business(LOB s) and across multiple locations• Manage day to day client interactions and communications representing Accenture in front of client Senior Leadership • Manage overall operations budget and maintain cost to serve and ensure we are meeting the project financial targets and are operating at optimal level within budget• Mentor and develop operations managers to take up greater responsibilities within the deal and across the organization• Develop and deploy process improvement initiatives and process optimization projects within the deal• Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care• Participate in various strategy and tactical session and provide overall operational direction to support the strategy and vision of the organization• Responsible for completing transition of new projects smoothly in conjunction with Mobilization and Transition team and ensuring stable/capable operations within 90 days of go live• Lead Operational Excellence initiatives within the Service Delivery Organization• Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections• Support OAL in management of all client relationship globally for the assigned project and is responsible for issue escalation and resolution combined with partnership creation.• Handling any delivery related issues or escalation from the client end