eProcurement Support Specialist

eCommerce Integration Specialist

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary :

We are Farnell Global.  The fast and reliable distributor of products and technology for electronic and industrial system design, maintenance and repair.  From research and design to prototype and production, Farnell helps its customers access the products and services they need 24/7.  With more than 80 years of experience and a dedicated, international team of over 3,500 employees, Farnell provides every component its customers need to build the technology of tomorrow.

Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific.  It also sells direct to consumers through a network of resellers, and our CPC business in the UK.

Farnell Global has been part of the established global technology distributor, Avnet (Nasdaq: AVT), since 2016. Today, this relationship allows the company to support its customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.

Job Summary:

In this role you will work as part of a cross functional team, reporting into an experienced Senior Manager. You will manage customer eProcurement solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. In addition, you will be expected to analyse and understand the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial.

This is a flexible, hybrid working role giving you the work life balance to work from home and from the office. You will be able to manage your own diary in regard to on-site office time in Leeds but will be required to be on-site minimum 3 days.

What's in it for you?

Along with offering a competitive salary package, we also offer:

• A supportive team environment where everyone really is working toward the same goal.
• A strong open door policy within management
• An environment where you will be given the tools and opportunities to further your career
• Pension scheme
• Simply Health Medical Cover
• 25 days holiday plus bank holidays with option to buy additional holiday
• FREE Onsite Parking
• Flexible home working
• Cycle to work Scheme & Car salary sacrifice scheme
• Reward schemes

What will you be doing?

• Focus strongly on the automation of customers’ procurement operations
• Manage end to end projects integrating customer systems with Farnell’s eCommerce solutions
• Troubleshoot issues with automated customer orders, invoices and other documents when they arise
• Uncover system and process automation opportunities within Farnell’s current architecture
• Primary subject matter expert and point of contact to achieve identified deliverables.
• Manages required activity with various support organizations in support of delivering customer service level expectations.
• Ensures customer adherence to contractual agreement including identifying options available to enable additional Return on Investment (ROI).
• Subject matter expert for customer-focused strategies that leverage product and solution offerings to drive market share growth and to meet budget expectations.
• Develops strategic relationships with customers, suppliers and peers to identify and leverage business goals while enhancing the company's profit margins.
• Other duties as assigned.

What will you need?

• Experience in an eCommerce operations or IT environment providing support and training.
• Detailed knowledge of cXML and OCI punch out.
• Strong understanding of B2B API integration principles
• Knowledge of eProcurement solutions (Ariba, SAP, Oracle, Coupa etc) and associated electronic order/invoice integration protocols (cXML, XML, EDI), the messages (Order, Confirmation, ASN, Invoice) and communication methods (AS2, HTTPS, VAN) is desirable.

Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.

• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
• Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
• Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
• Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.

If this role sounds like the next role for you, then please apply now, all applications will be considered.

Work Experience:

• Typically 3+ years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

• Proficient in all Microsoft Office products (Excel, Word & PowerPoint).
• Highly skilled in utilization of ERP systems.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Experience Level

Senior Level