Senior Infrastructure Program Manager - DevOps and IT Operations

Expert DevOps Engineer : Infrastructure Program Manager - IT Operations

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

WHAT YOU'LL DO

Lead end-to-end infrastructure projects : cloud migrations, system deployments, upgrades, and transformation initiatives

• Drive program governance (MBRs/QBRs, RAID, executive reporting) ensuring on-time delivery
• Coordinate across global teams, vendors, and stakeholders to deliver large-scale initiatives
• Own service , executive and project communication:
  • Service management co-ordination and notifications
  • Executive updates and dashboards
• Build and standardize communication templates for IT service management
  
  BIO Branding & Knowledge Management
• Create executive decks, strategy presentations, and org-level mailers for events and visits
• Drive BIO branding and internal communication initiatives
• Build and manage SharePoint portals for Program tracking, Documentation repositories, Knowledge sharing and governance
  
  Continuous Improvement
• Drive service improvement and operational efficiency initiatives
• Identify automation opportunities and support AIOps / data-driven operations

WHAT YOU BRING

• 12–20 years in IT Infrastructure / Program Management / Service Delivery
• Proven experience in large-scale migrations, deployments, and transformation programs
• Strong expertise in:
  • Program governance & stakeholder management
  • ITIL-based service operations
  • Risk, escalation, and vendor management
    
    Key Strengths
• Excellent executive communication & presentation skills
• Experience in branding, org communication, and storytelling
• Hands-on experience with:
  • SharePoint portal creation and management / Git repo / Jira structures
  • Repository building (knowledge base, runbooks, templates, dashboards)
  • Newsletter content collation and BIO content / marketing team support
• Strong collaboration across global, cross-functional teams
  
  Preferred
• ITIL / PMP / Scrum certifications
• Experience in hybrid cloud environments

MEET YOUR TEAM

As part of Corporate Processes and Information Technology(CP&IT), IT Operations is SAP's platform provider and responsible for running SAP’s critical business applications. Within IT Operations, the service unit “Business Infrastructure Operations” (BIO) is responsible for 24x7 secure operations of important and critical SAP systems and applications embedded in an international delivery approach. BIO runs hybrid environment with various operating systems and databases on on-prem, IaaS on Public (Azure) and Private cloud Infrastructure. BIO works in close collaboration with SAP development and porting teams as a trusted partner to implement the latest and greatest product releases which serve as reference to SAP customers. The teams are distributed globally and located in Germany, India and Mexico. 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453569  | Work Area: Software-Development Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Experience Level