Order to Cash (OTC) Manager - Finance Operations

FINANCE OPERATIONS - OTC - Manager

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About the job

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all

 

Job Purpose

This role is responsible to manage sales order operations across multiple business units, ensuring accurate sales order creation, timely submission, and coordination with Finance, Operations, Marketing, and other internal teams. The role supports the overall Order to Cash (O2C) cycle by validating sales order data, maintaining documentation, resolving discrepancies, and ensuring compliance with contractual and process requirements.

 

Responsibilities:

Sales order Operations & Billing support

• Manage billing activities for cargo, passenger services, apron transport, security services, and other ad hoc billing requirements by validating service data and creating accurate sales orders in SAP.
• Review shipment, flight, operational, and marketing inputs to ensure correct material codes, quantities, and rates are applied.
• Generate sales order numbers and share relevant supporting documents with the Finance Accounts Receivable (AR) team for timely invoicing and collections.
• Track and resolve billing discrepancies by coordinating with Operations, Marketing, Finance, and other internal teams.
• Review and submit rental invoices data in SAP.
• Validate contract rates, cross-check invoice details, and ensure timely submission to Finance AP for payment processing.
• Address exceptions and coordinate with SSSG teams to resolve rate or data inconsistencies.

 

Coordination & Stakeholder Management

• Work closely with Marketing and Operations teams to ensure the latest rate cards, service quantities, and billing inputs are correctly reflected in the system.
• Collaborate with the Finance AR and AP teams for invoice submissions, clarifications, and query handling.
• Support internal governance by maintaining process accuracy and ensuring smooth month end closure with minimal backlog.

 

Process Management & Reporting

• Maintain billing trackers, working files, and service-wise data logs to support reporting and audit requirements.
• Update process documentation, checklists, and SOPs to reflect current business practices.
• Identify gaps, propose improvements, and support automation or efficiency initiatives that enhance billing accuracy and turnaround time.
• Participate in system changes, testing activities (UAT), and implementation of new tools/features related to billing processes.

 

Functional & Technical Skills

• Strong understanding of core Order to Cash (O2C) processes, especially billing, sales order creation, and AR coordination.
• Working knowledge of SAP (preferred) and comfort with navigating service codes, quantities, rate structures, and sales order modules.
• Good understanding of finance processes such as billing validation, invoice submission, and dispute resolution.
• Proficiency in MS Excel (lookups, pivots, data validation) and ability to prepare basic reports or trackers.
• Ability to analyse data, spot inconsistencies, and resolve billing-related issues effectively.
• Strong communication and stakeholder management skills to coordinate with cross functional teams.
• Organized, detail oriented, and able to work independently with minimal supervision

 

Qualifications & Experience

• Bachelor’s degree in Commerce, Finance, Accounting, or a related field (B.Com/M.Com/MBA Finance preferred).
• 2–6+ years of experience in billing, sales order processing, or Order to Cash operations—preferably in a service based or aviation/logistics environment.
• Experience working with SAP or similar ERP systems is required.
• Ability to manage month end timelines and handle peak-period workloads when needed.
• Comfortable working with global or cross functional stakeholders.
• This role requires working from the office throughout the week and requires the candidate to operate from our Bengaluru location on all working days

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Experience Level

Mid Level