Director - Routing Infrastructure Services Technical Assistance Center

GCS TAC Director Routing Infrastructure Services

GCS TAC Director Routing Infrastructure Services

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Lead the TAC organisation for the Routing Infrastructure Services products. Responsible for operational success, strategic alignment and integration of activities with peer and other major organizational functions/BUs within HPE Networking BU. Fully accountable for the success of the designated function across L3,L2 and L1 levels. Influences strategy and sets policy and direction.

Lead and drive escalations within APJ and at global levels. Assumes responsibility for the successful implementation of business plans in a defined area of responsibility. Contributes to the overall strategic definition of a function with strong business acumen. Acts as a key advisor to senior leadership management in influencing the strategic direction of the business. Reports to theater lead.

Responsibilities:

• Provides direct and ongoing strategic leadership for Routing organization of multiple managers at different levels and high-level individual contributors at advanced TAC responsbile for developing solutions utilizing multiple engineering disciplines for troubleshooting, log analysing capabilities and faster resolution themes for our customers and solutions.
• Creates strategic and tactical operations and resource plans, goals, and priorities for assigned organization based on business and technology roadmap and functional objectives.
• Manages headcount, deliverables, schedules, and costs for the organization, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with organizational metrics and business plans.
• Engages with Service management teams, program managers, supply chain, technical leaders and senior leadership teams to communicate program status, escalate issues, and guide and influence strategic decision-making
• Manages senior relationships and escalated issues with partners and stakeholders, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that organization is effectively leveraging outsourced resources.
• Identifies opportunities for and drives organizational initiatives and programs to support business process improvements and cost reductions.
• Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development; drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.
• Identify and grow people talent required for short and long term company objectives.

Education and Experience Required:

• First level university degree or equivalent experience required. May have advanced university degree.
• Typically 15 or more years of related work experience, including 10 years of people management experience.

Knowledge and Skills:

• Strong leadership skills, including coaching, team-building, and conflict resolution.
• Organizational and strategic management skills, including budget and business planning and forecasting.
• Strong analytical and problem solving skills.
• Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.
• Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation); mastery in English and local language.
• Extensive business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
• Advanced multi-tasking and prioritization skills.
• Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.
• Good understanding of the company's policies and processes.

Impact/Scope:

• Collaborates across Global Customer Supprot functions to deliver multidisciplinary technical support solutions for HPEs customers.
• Typically interacts with high-level Individual Contributors, Managers, Directors, and VPs and SVPs for internal and external suppliers, partners, and customers.
• Drives large and complex cross-organizational business initiatives.

Complexity:

• Leads highly-complex multidisciplinary engineering development, support, and improvement activities and organizations.
• Anticipates operational needs and impact on the business and function or department.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Engineering

Job Level:

Director

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

Experience Level

Executive Level