Technical Architect - Genesys Solutions

Genesys Technical Architect

We are seeking an experienced Genesys Technical Architect / Solution Consultant who will be responsible for understanding complex business requirements and translating them into scalable, robust, and efficient technical solutions on the Genesys platform.

Key Responsibilities

·       Solution Consulting & Requirement Analysis

·       Engage with clients and stakeholders to understand business needs.

·       Translate functional requirements into detailed technical architecture.

·       Provide consultative guidance on Genesys features, capabilities, and best practices.

·       Technical Architecture & Implementation

·       Architect and design end-to-end solutions using Genesys Cloud / Genesys Engage.

·       Ensure solution integrity, architecture standards, and deployment strategies.

·       Oversee implementation, configuration, and third-party integrations.

·       Project Delivery & Support

·       Collaborate with development, integration, and QA teams.

·       Conduct technical reviews and troubleshoot solution performance.

·       Create documentation including design specs and deployment guides.

Must-Have Skills

·       Strong experience as a Solution Consultant or Technical Architect in Genesys.

·       Deep understanding of Genesys architecture, call flows, APIs, and integrations.

·       Ability to translate business requirements into technical solutions.

·       Hands-on experience with IVR, routing, APIs, and Genesys Cloud/Engage.

Good-to-Have Skills

·       Genesys certifications.

·       Contact Centre operations experience.

·       Knowledge of cloud platforms (AWS, Azure).

Requirements

Required Qualifications & Experience :

Bachelor’s in Engineering, Computer Science, or related field.

8+ years in the Genesys ecosystem with 4+ years in architecture/consulting

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

Experience Level

Senior Level