Manager - Learning and Change Management

HCA | Manager | Change & Learning | US

KPMG is currently seeking an Manager – Learning & Change with a strong background in instructional design and change management for our Consulting practice. The role focuses on designing and delivering integrated learning and change solutions that enable business transformation, drive user adoption, and support sustainable behavioral change across client organizations. The incumbent will work closely with functional managers, subject matter experts, and client stakeholders to assess learning and change needs, define adoption strategies, and implement impactful learning and change interventions.

• Lead change management workstreams within large‑scale business and digital transformation programs, ensuring effective adoption of new processes, systems, and ways of working.

• Own and drive change impact assessments, stakeholder mapping, and readiness evaluations to identify role‑based impacts, adoption risks, and capability gaps across impacted user groups.

• Design and execute integrated change strategies encompassing communication, learning, engagement, and reinforcement interventions aligned to transformation milestones and business outcomes.

• Translate identified change impacts into role‑based learning journeys, combining formal training, experiential learning, job aids, and reinforcement mechanisms to enable behavior change.

• Partner closely with client stakeholders, Functional Managers, and SMEs to align change and learning approaches with operating model shifts, process redesigns, and technology deployments.

• Develop and oversee high‑quality change and learning deliverables, including change impact logs, adoption plans, communication assets, training curriculum, and training materials.

• Apply structured change methodologies to manage resistance, adoption risks, and stakeholder concerns, recommending targeted mitigation and reinforcement actions.

• Provide day‑to‑day leadership and quality oversight to team members, ensuring consistency, accuracy, and change relevance of deliverables.

• Establish and maintain change and learning governance, standards, templates, and review mechanisms to ensure scalable and repeatable delivery across engagements.

• Track and report on change adoption progress, risks, and dependencies, escalating insights and recommendations to Project Leads and senior client stakeholders.

• Suggest clients on learning modality selection and change sequencing, leveraging digital learning, microlearning, simulations, and on‑the‑job enablement approaches where appropriate.

• Support engagement management activities including planning, effort estimation, proposal inputs, and solution shaping for change and learning components of transformation programs.

   

• 8+ years of experience leading and delivering change management and learning enablement initiatives within large‑scale business, digital, and technology‑led transformation programs.

• Proven experience in owning change workstreams, including change impact assessments, stakeholder analysis, readiness evaluations, adoption planning, and reinforcement strategy design.

• Strong experience designing and executing integrated change strategies that combine communication, learning, engagement, and reinforcement to drive sustained user adoption and behavior change.

• Demonstrated expertise in translating change impacts into role‑based learning journeys, aligning training curricula, job aids, and reinforcement tools to business process and system changes.

• Extensive experience partnering with client stakeholders, Functional Managers, and SMEs to align change and learning interventions with operating model shifts, process redesign, and technology deployments.

• Hands‑on experience developing and governing change and learning deliverables, including change impact logs, adoption plans, communication assets, training curricula, and reinforcement toolkits.

• Experience applying structured change methodologies to identify and mitigate resistance, manage adoption risks, and improve readiness across diverse user groups.

• Strong background in delivering multiple learning modalities (ILTs, WBTs, virtual learning, simulations, job aids, quick reference guides) as part of broader change enablement programs.

• Experience providing day‑to‑day guidance and quality oversight to team members, ensuring consistency, accuracy, and change relevance of deliverables.

Experience Level

Senior Level