ITIL Account Service Operations Analyst

ITIL - Account Service Operations Analyst

Req ID: 365606 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITIL - Account Service Operations Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

"Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account  management  on  a  24x7  basis. 
Responsibilities  include  the  management  and  oversight  of  service  delivery  processes,  which  may  include  incident management,  problem  management,  request  management,  change  management,  service  level  management  and configuration  management."

"In this role you will be responsible for:
•    Individuals know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them.  
•    Most problems they handle require standard solutions.  
•    They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
Requirements for this role include:
•    Assigned to basic service delivery processes and associated projects.
•    Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
•    Provides resolution to an assortment of client problems and/or requests.
•    Adapts communication techniques for audiences at multiple internal and external levels.
•    Typically requires 3-5 years relevant experience.
•    Undergraduate degree or equivalent combination of education and work experience.
•    Basic understanding of ITIL processes and principals.
•    Basic written and verbal skills.
•    Ability to physically perform general office requirements.
•    Must be able to perform essential responsibilities with or without reasonable accommodations.
•    Travel including overnight domestic or international trips may be required."

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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Experience Level

Mid Level