Lead Technology Operations Analyst

About You – Experience, Education, Skills and Accomplishments 

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. 

• 7+ years of experience in Technology Operations, Infrastructure Support, Monitoring, or Production Support environments. 

• Proven experience leading technology operations teams in a 24x7 support environment. 

• Strong knowledge of incident management, problem management, service restoration, and operational governance. 

• Excellent stakeholder management skills with the ability to collaborate across Engineering, Infrastructure, Cloud, Security, Product, and Customer Success teams. 

It Would Be Great If You Also Had 

• Experience with ITIL processes and best practices. 

• Hands-on experience with monitoring and observability platforms such as Datadog, SolarWinds, Zabbix, Centreon, or PRTG. 

• Experience supporting private and public cloud environments, including AWS, Azure, or Google Cloud. 

• Strong Linux, Windows, and networking troubleshooting skills, including TCP/IP, DNS, VPNs, firewalls, and load balancers. 

• Experience with automation and scripting using Python, Bash, or PowerShell, and ITSM tools such as ServiceNow or Jira. 

What Will You Be Doing in This Role? 

• Lead and manage a team of engineers responsible for 24x7 monitoring and support of critical applications, infrastructure, cloud platforms, and production services. 

• Drive operational excellence by ensuring SLA compliance, managing incidents and major outages, and overseeing service health, performance, and availability. 

• Plan and execute operational changes, patching activities, maintenance events, and service restoration efforts while minimizing business impact. 

• Champion automation, observability, continuous improvement, and operational maturity initiatives to enhance efficiency and reliability. 

• Mentor and develop team members while providing operational reporting, risk updates, and service reviews to business and technology leadership.