Loan Servicing Associate

Loan Servicing Associate

Join our Loans group and help shape best‑in‑class execution across complex loan servicing and secondary trade settlements in EMEA. You will partner with trading desks, agents, brokers, and clients to deliver timely, accurate outcomes while strengthening controls and client experience. If you thrive in fast‑paced environments and enjoy solving intricate settlement and documentation challenges, this role offers meaningful impact and growth.

Job Summary 

As a Loan Servicing Manager – Associate within the Loans group, you will monitor and guide the team daily to meet all SLAs and operational objectives. You will oversee deal lifecycle activities—deal closings, drawdowns, rollovers, repayments, pre‑payments, funding, rate‑fixings, fees, and external payments—while managing Nostro and past‑due reconciliations. You will also coordinate settlement of primary and secondary par and distressed loan trades across EMEA, working with internal and external stakeholders to resolve escalations and drive Loan Market Association (LMA) initiatives.

Job Responsibilities

• Monitor daily performance to ensure SLAs are achieved and exceptions are escalated promptly.
• Oversee deal lifecycle activities including closings, drawdowns, rollovers, repayments, funding, rate‑fixings, fees, and external payments.
• Coordinate timely settlement of primary and secondary par and distressed loan trades across EMEA with trading desks, agents, brokers, and clients.
• Interpret and apply LMA standard documents, confirmations, and assignment agreements.
• Expedite settlement timelines by removing blockers and streamlining handoffs across settlement groups.
• Engage counterparties, internal partners, and external agents to investigate and resolve trade and funding issues.
• Create and present management metrics (e.g., cycle time, aged items, volumes, breaks) to track performance.
• Analyze data to identify market and process trends and recommend improvement actions.
• Attend agent meetings to build strong relationships and represent operations priorities.
• Manage Nostro and past‑due reconciliations, escalating breaks and ensuring timely clearance.
• Document procedures, risks, and controls; drive continuous improvement and audit readiness.

Required qualifications, capabilities, and skills

• Hold a Bachelor’s degree and minimum 8 years of relevant syndicated loan servicing or back‑office experience.
• Communicate clearly and professionally in both written and verbal forums with clients and stakeholders.
• Demonstrate strong analytical skills and sound problem‑solving judgment.
• Operate with high organization and effective prioritization under tight deadlines.
• Maintain rigorous attention to detail with a strong control and risk mindset.
• Leverage advanced Excel, Word, and PowerPoint to analyze, track, and report operational metrics.
• Resolve issues independently day‑to‑day while delivering excellent client service.

Preferred qualifications, capabilities, and skills 

• Apply working knowledge of Loan IQ and ClearPar.
• Demonstrate extensive familiarity with the LMA market and practices.
• Exhibit subject‑matter expertise in loan transfer documentation and loan settlements.
• Utilize European language skills to support EMEA stakeholders and documentation.
• Bring experience coordinating EMEA loan settlement conventions and timelines.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.