Assistant Manager - Human Resources Governance

Manager - People Process management

Job Description :

Job Title:Manager - People Process Management

About Us:

Diageo is a global leader in beverage alcohol with an outstanding collection of brands across spirits and beer categories. These brands include Johnnie Walker, Crown Royal, JεB, Smirnoff, Cîroc, Ketel One, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.

Context/Scope:

The Global HR Operations (GHRO)/Employee Experience Team is part of Diageo Business Services, providing HR and Learning Admin/Operations support to 23,000 employees in 70+ countries, worldwide and about 8,000 extended enterprise leaners part of Joint Ventures and Diageo distributors. The team is a key enabler of process excellence and a strategic partner improving the employee experience of Workday and ServiceNow HR.

About the Role:

About the role:

As a Manager - People Process Management, your core purpose will be to act as the link between the business and the technical by ensuring key business goals are understood and requirements are detailed. To do this, you’ll be working with Process Excellence Leads/multi-functional Teams/technical development/test colleagues to drive quality business solutions addressing the requirements of the business across a sophisticated process and IT landscape.

You will lead, participate and give to relevant business/scrum/project meetings.

You will lead other business analysts to help develop the change strategy by supporting projects through the development/testing lifecycle including implementation.

You will need to understand other change initiatives, recognise dependencies, and resolve if business benefits can be realised through change alignments.

You will work iteratively with the Process Excellence Leads/Business Stakeholders and the development team to clarify ambiguity, resolve issues and assist with additional functionality across the End to End Process development lifecycle.

As a Manager - People Process Management you will be encouraged to use judgement and a high degree of creativity when faced with sophisticated and varied issues in circumstances where mentorship and precedent may not be available.

Top Accountabilities:

Role Responsibilities:

• Partners with Process Excellence Leads/Global Process Owners to drive optimised, simple, detailed and secure end to end People Processes improving Employee Experience

• Functional and Process expertise collaborating with other Business Process Teams, functional & technical to support the end to end process development lifecycle

• Lead end to end project activities including requirement gathering, solution build, test development & implementation

• Lead and participate in workshops, interviews, focus groups and other techniques to optimally understand business problems and user needs within large sophisticated projects.

• Translate the business problem and user needs into a set of detailed requirements for the solution that align to standard process methodology.

• Lead senior collaborator relationships, ensuring alignment across business and technical collaborators.

• Analyse large amounts of sophisticated information and use it to produce solutions.

• Communicate optimally across senior technical and business collaborators, ensuring the understanding of requirements and acceptance criteria is aligned.

• Understand the business processes and activities that impact and that are impacted by the project whilst developing an understanding of how the project aligns with the wider strategy of the department.

• Assist the Product Owner to lead and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP).

Qualifications and Experience Required:

• Experience of working in a large digital organisation, or shown understanding of large digital organisations operate in the context of this role.

• 6 to 12 years experience in Workday HCM including Reward

• Previous experience of working across senior technical and business collaborators ensuring the understanding of requirements and acceptance criteria is aligned.

• Facilitation skills with the ability to find common ground between the technical and non-technical.

• Lean/6 Sigma experience:  Ability to address problems, diagnose issues and develop appropriate solutions

• Excellent collaborator engagement skills.

• Experience of problem solving and working with others to deliver at pace.

• Experience making decisions within agreed parameters.

• Superb communication skills.

Additional Requirement:

• Ideally 2+ years of experience working as part of a multinational HR Shared Services organisation with exposure to different global markets.

• Ideally 2+ years of experience working within a change governance process or framework, being responsible for documentation or communicating technology/process changes.

Ideally familiar with the Service Now platform.

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2026-03-27

Experience Level

Mid Level