Super Premium Client Manager

Manager - Super Premium Clients

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The position is responsible for growing and managing the super premium card portfolio for SBI Card.

Role Accountability 

1. This is a frontline sales position responsible for achieving monthly & annual sales targets of a Super Premium card directly to NHIs, CXOs and other such good profile customers & opinion makers in the society.
2. Generate leads of new prospective customers through various means including cold calling, industry databases, references, etc. and Maintain a healthy pipeline to ensure steady inflow of applications.
3. Understand the customer profile, lifestyle needs and accordingly pitch the value proposition of the card to the prospective customers in face-to-face meetings.
4. Engage with the customer by handling customer objections & queries with respect to product, pricing & competition product etc. Using good selling skills, create a compelling reason for the customer to buy the card. Provide an excellent onboarding experience to the customer.
5. Complete the application filling journey with the customer by ensuring accuracy, completeness of applications & documents.
6. Seamless handover of the customer post onboarding to Service Manager.
7. Be the brand ambassador & generate leads from the existing customers.
8. Provide market/customer feedback for product improvements.

Measures of Success 

1. New cards issued
2. Low 4MOB attrition
3. Positive customer feedback score
4. Accuracy & completeness of applications

Technical Skills / Experience / Certifications

Experience in BFSI and/or Experience in HNI servicing/sales

Competencies critical to the role

1. Good persuasion & selling skills
2. Strong networking skills
3. Must be a good listener & have a pleasant disposition
4. Go-getter attitude
5. Excellent communication skills

Qualification 

Graduate /Post Graduate

Preferred Industry

Minimum 1 year of experience in direct selling to customers in the fields of Real estate, investments, insurance, credit cards, wealth products, etc.

Experience Level

Mid Level