Customer Service Operations Lead

Messaging Services Advisor

Req ID: 364269 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

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Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations.  Expert on Messaging technologies- SharePoint Online, SharePoint On-Premises servers and OneDrive for Business.
•    A customer-centric approach with a focus on delivering high-quality support.
•    Strong verbal and written communication skills, with the ability to explain technical concepts to end users
•    Understanding their requirements and creating a positive client experience throughout the total client journey.
•    Flexible working in shifts supporting 24X7 steady state operations.
•    Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
•    Works on abstract and complex problems requiring evaluation of intangible variables.
•    Integrates trends, data and information into plans, deliverables and recommendations.
•    Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
•    Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. 
•    Regularly exercises discretion and independent judgment on technical matters.
•    Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. 
•    Builds deeper understanding of processes, procedures, customers and organization Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
Technical Skillset- 
•    Health checks, server capacity management and proactive configuration management support
•    In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
•    Security hardening and patch/update management support
•    Collaboration components configuration management     
•    Search engine configuration management and Content management configuration support
•    Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
•    Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Centre, SharePoint Admin Centre) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
•    Use PowerShell to manage, automate, and script SharePoint and OneDrive environments
•    Integrate SharePoint with Microsoft 365 services (Teams, OneDrive, Power Platform). Establish best practices for site provisioning, metadata, and taxonomy.
•    Establishing and enforcing organization-wide policies for data retention, sharing settings, and security protocols to ensure compliance with regulatory standards.
•    Interact with Microsoft support to resolve tenant-level issues or service outages

Qualification

•    Bachelor’s degree in computer science, Engineering, or related field.
•    8+ years of experience in administration and support of M365 workloads.
•    Strong knowledge and skills in M365 services and features, such as SharePoint Online and Security and Compliance.
•    Excellent communication, collaboration, and problem-solving skills.
•    Certification in Microsoft 365

 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Experience Level

Senior Level