Senior Lead Microsoft Dynamics 365 Customer Engagement Developer

MS Dynamics 365 CE Senior Technical Consultant Lead

Job Description:

Job Description – Lead Microsoft Dynamics 365 CE Developer (10-12 Years Experience) 

Role Overview 

We are seeking an experienced Lead Microsoft Dynamics 365 Customer Engagement (CE) Developer with 8–10 years of hands‑on expertise building enterprise‑grade CRM solutions. This role requires strong technical leadership in Dynamics 365 CE/CRM development, deep understanding of Dataverse, and solid experience with CRM integrations and custom development. 

In addition to technical skills, the Lead Developer will be responsible for managing a team of developers, overseeing task execution, and engaging directly with clients and stakeholders. 

 

Key Responsibilities 

Technical Leadership 

Lead end‑to‑end development of Dynamics 365 CE solutions by guiding technical design, development, testing, and deployment activities. 

Review technical designs, code, plugins, JavaScript, and solution configurations for accuracy and adherence to best practices. 

Serve as the go‑to technical expert for Dynamics CE architecture, schema design, integrations, and performance optimization. 

Dynamics 365CE Development 

Customize and extend Dynamics 365 CE modules (Sales, Service, Case Management, Marketing, etc.). 

Develop complex solutions using: 

C# Plugins 

Custom Workflow Activities 

JavaScript/TypeScript 

Web Resources (HTML/JS/CSS) 

Custom Actions & Business Rules 

Implement advanced CE features, BPFs, synchronous/asynchronous operations, and form automation. 

Dataverse / CRM Schema Management 

Architect and manage entities, fields, relationships, hierarchies, security roles, teams, and access models. 

Optimize data models for performance, usability, and long‑term maintainability. 

Integrations & API Work 

Lead the design and development of system integrations between CE and external platforms. 

Implement robust integration patterns using: 

REST / SOAP services 

C# custom services 

Webhooks 

Azure‑based integration components (Functions, Service Bus, API endpoints) 

Ensure end‑to‑end API governance, including error handling, logging, and throttling controls. 

Solution Management & ALM 

Oversee solution packaging, branching, deployments, and environment management. 

Utilize Azure DevOps (or similar tools) for: 

Work item tracking 

Code review workflows 

Build & release pipelines 

Establish development standards and enforce adherence across the team. 

Leadership & People Management 

Team Management 

Mentor and guide a team of Dynamics CE developers (junior to mid‑level). 

Conduct skill assessments, training, and performance evaluations. 

Allocate tasks, monitor progress, and ensure timely delivery. 

Task & Delivery Management 

Break down requirements into actionable tasks and user stories. 

Track sprint progress, manage dependencies, and escalate risks proactively. 

Coordinate with QA teams, architects, and business analysts to ensure quality output. 

Client Engagement 

Act as the primary technical point of contact for clients. 

Facilitate requirement discussions, design workshops, and solution walkthroughs. 

Translate business requirements into scalable technical solutions. 

Provide clear, concise communication regarding progress, risks, and dependencies. 

 

Required Skills & Experience 

8–10 years of hands‑on experience with Dynamics 365 CE/CRM development. 

Deep expertise in: 

C# plugin development 

JavaScript/TypeScript customizations 

Custom workflow activities 

Dataverse entity design 

Complex business rules and process flows 

Strong experience with integration design (REST/SOAP APIs, Azure APIM, Azure integration components). 

Proficiency in CE security models, BPFs, solution layering, and performance tuning. 

Experience leading teams and managing delivery timelines. 

Good knowledge and hands-on experience in building Azure Functions, Logic Apps, Service Bus. 

Good hands-on experience in building Canvas Apps and Power Automate flows 

Strong exposure to Agile methodologies (Scrum/Kanban). 

Strong skills in building custom reports (SSRS, PowerBI). 

Nice‑to‑Have Skills 

Experience with PCF controls 

Microsoft Certifications such as PL‑400, MB‑230, MB‑210 

Soft Skills 

Strong leadership, mentorship, and collaboration abilities 

Excellent communication and stakeholder‑management skills 

Ability to manage competing priorities and make decisions under pressure 

Highly analytical and detail‑oriented 

Education 

Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent practical experience. 

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Experience Level

Senior Level