Network Operations Center Team Lead

NOC Team Lead

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com.

Job Description

NOC Team Lead (L2)

Role Description: Lead NOC operations and personnel to ensure reliable 24x7 monitoring and incident remediation. Drive improvements in monitoring, incident handling, escalation processes and documentation.

Key Responsibilities

• Lead NOC operations and teams across shifts; manage escalations and act as technical escalation point for critical incidents.
• Optimize monitoring systems and implement automation to reduce alert noise.
• Coordinate major incident response, stakeholder communications and post-incident reviews.
• Oversee onboarding, training, and mentoring of NOC staff; develop runbooks and SOPs.
• Produce daily/weekly status reports and trend analysis for leadership.
• Collaborate with engineering teams and vendors to resolve recurring infrastructure issues.

Professional Experience / Qualifications

• Associate’s or Bachelor’s Degree in IT or related field preferred.
• 2–5 years’ experience in NOC or network operations with leadership or escalation experience.
• Understanding of hybrid environments (on‑premises and cloud).
• Experience with monitoring platforms (SolarWinds, Dynatrace, Pingdom, Status Page).
• Working knowledge of ITIL processes and incident lifecycle management.
• Understanding of hybrid environments (on‑premises and cloud).
• Working knowledge of CMDB and service/dependency mapping.
• Experience with Application Performance Monitoring (APM) and service health monitoring.
• Strong analytical, prioritization, and leadership skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experience Level

Senior Level