Chief Risk Management Officer

Operational Risk Senior Manager

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Senior Manager - Operational Risk , CBA India
Location: Bengaluru - Manyata Tech Park

Business & Team: The Operational Risk & Compliance team is responsible for providing specialist Operational Risk and Compliance (OR&C) advice, assurance and acceptance/ approval of decisions made across the Technology, COO and Support Units at CBA India.

Impact & Contribution: The purpose of the role is to be a leader within the CBA India Risk Management function that supports COO and CBA India.   Work with the Executive Manager to provide Line 2 independent services over Line 1 effective implementation of the Risk Management Approach, the Operational Risk and Compliance Management Frameworks, and actively uplift risk capability.

Roles & Responsibilities:

You will be expected to perform the following tasks in a manner consistent with the Group’s Values of Care, Courage and Commitment

• Assist and support the Executive Manager Operational Risk - CBA India to execute the Line 2 team’s strategy to provide independent assurance and advice on Operational risks for CBA India.

• Lead, plan, execute and manage operational risk assurance deep dive reviews over operational risks and control areas.

• Lead investigation and assessment of emerging operational risks and control issues.

• Ensure robust operational risk governance through regular attendance and participation in onshore and offshore internal risk committees and governance forums, where relevant.

This role’s broader responsibilities will be:

• Working as part of a team of professional SMEs to provide independent, pragmatic and value adding Ops Risk advice, risk in change assessments, assurance and approval/acceptance for teams across the CBA India entity and the CBA India Program (in line with Line 2’s FAR accountabilities)

• Providing input to the Executive Manager into regulatory requirements, attestations, incident notification, regulatory change implementation and other matters as required under CBA’s internal frameworks, policies and governance.

• Ensure that appropriate polices and standards are enforced to enable safe and secure operational risk implementations.

• Contributing to the oversight and monitoring of key operational risks, controls, issues and incidents and risk acceptance.

• Supporting the appropriate identification, escalation and reporting of all related operational risk matters to the relevant stakeholders, including the relevant NFRCs, your EM/GM, and to the Technology and Operations GM.

• Work as part of a cross-skilled and curious team that can support a range of areas both analytically and commercially, speaking up and contributing to appropriate Line 2 oversight and challenge.

• Provide ideas for Line 2 risk management and assurance activities, analytics, and reporting. Contribute to a culture of learning and collaboration.

• Role model behaviors that are consistent with CBA values expectations and leadership principles. Provide a safe workplace for all team members, customers and visitors.

• Develop and maintain partnerships with stakeholders to become a trusted advisor through using commercial acumen, practical recommendations and assisting the business to understand where prioritized focus on key risk matters is required.

• Have a pragmatic approach ensuring compliance with the Operational Risk Management Frameworks while maximizing the benefit for the CBA India business.

• Develop good working relationship with key stakeholders across COO, BU/SU and Operational risk and compliance (Line 1) team and Line 2 & 3 Risk and Compliance.

• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behavior, actions and decisions we expect from our people.

Essential Skills:

• 15+ years of experience in operational risk management

• Background in Operational Risk Management of Global Capability Centres (GCC), including Entity compliance & obligations management.

• Knowledge of applying industry best practices, implementing Risk & Control Self-Assessments, Key Risk Indicators, performing Compliance Self-Assessments, as per the operational risk management framework, standards, policies and procedures.

• Operational Risk Background in Enterprise Risk Management supporting Human Resources, Finance, Third-Party Suppliers, Business Resilience, Privacy, Cyber, and BU/SU Operations.  Strong understanding of operational risks, and strategy to manage it, within financial services.

• Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

• A demonstrated self-starter with good attention to detail, the ability to adapt to changing business requirements.

• Excellent communication (verbal/written) and presentation skills – high quality communication skills, report writing, evidence gathering and data analysis capabilities.

• Ability to influence and communicate effectively with Senior Management. Ability to articulate operational risks and concepts to a diverse stakeholders.

• A curious and humble mindset, understanding of external trends and changes, interest in learning, to build risk management best practices

• Sound knowledge of industry standards and frameworks

Education Qualification:

• Bachelor's Degree/ Master's Degree in Laws or Bachelor’s degree/Master’s degree in Arts, Business Management, Business Administration

• Professional certifications such as CISA, CRISC

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 13/05/2026

Experience Level

Senior Level