Operations Excellence Manager

Operations Excellence Manager, Sports

As a Program Manager, you will focus on delivering 5 core focus areas: ensuring Selection Availability (Instock) and best possible Speed of Delivery for our customers, Fulfillment Channel Optimization for different selection cohorts, Seasonal Demand & Supply Planning, Events Planning & Execution, Reduction is Cost of Business Waste (CoBW) for sustainable growth.
The candidate who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in working with multiple stakeholders. The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment. He or she should be entrepreneurial with the confidence to make independent, data-driven decisions.

Key job responsibilities
This role is responsible for organizing and driving resources to achieve project objectives on time, within scope, and on budget.
Responsibilities include overall project planning, direction, prioritization, change management, delivery, and post-delivery evaluation. Ensures project scope, planning, and implementation align with expectations and business needs. Ensures alignment between multiple projects. The ideal candidate will excel at integrating and managing multiple large-scale projects, owning schedules, identifying and communicating key milestones, and communicating with a diverse stakeholder group. This role requires excellent project management skills, strategic thinking, relationship building, problem solving, and effective communication skills with peers and leadership.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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Experience Level

Mid Level