Operations Manager - Global Payments

Operations Manager-Global Payments

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Key Duties and Responsibilities

• Strong understanding of SWIFT message types (MT103, MT202), FED payments, internal transfers, and FX transactions.
• Knowledge of ABA, Sort Code, BSB, BIC, IBAN, RTGS, NEFT, and various global banking codes and cash settlement methods.
• Hands-on experience in manual payments/wires with a clear understanding of end-to-end payment flow.
• Ability to read and interpret Standard Settlement Instructions (SSIs) and identify missing or incorrect information.
• Vendor payment processing: fund-related invoice verification and execution of payments using banking portals.
• Verification of custody and fund-related bank invoices.
• Well-versed with payments pertaining to subscriptions and redemptions.
• Mailbox monitoring and payment prioritization as per currency cut-offs.
• Support for various global locations in daily payments processing requirements.
• Handling client and local office queries via call and email.
• Ensuring timely completion and sign-off of daily operational tasks.
• Regular reporting and escalation of significant issues or roadblocks to management.
• Ability to multi-task, work under pressure, and meet tight deadlines.
• Strong written and verbal communication skills.
• Flexibility to work in any shift.
• Prior experience in Payments/Banking/Treasury/Transfer Agency preferred.
• Experience in handling end-to-end Treasury/Payments activities.
• Experience in leading teams of 10+ members.
• Strong proficiency in creating and maintaining MIS reports.

Qualification and Experience

• Bachelor’s degree in Commerce (B.Com) or MBA or an equivalent qualification.
• Knowledge of Hedge Funds and Private Equity is an added advantage.
• Hands-on experience in FED and SWIFT payments.
• Total experience of 7+ years in managing FX/Payments processing, investigations, and related activities.
• Overall experience required: 10–14 years of relevant operations experience.

Skills Required

• Strong analytical and problem-solving abilities.
• High accountability for meeting client deliverables.
• Proficiency in navigating Windows applications.
• Strong expertise in Microsoft Excel and Word.
• Clear, concise writing and communication skills.
• Strong research and issue-resolution capabilities.
• Excellent interpersonal skills—collaborative, respectful, and solution-oriented.
• Strong presentation, listening, oral, and written communication abilities.
• High standards of self-management, adaptability, ethics, and resilience.
• Motivational and organizational skills with a focus on achieving results.
• Creative, logical, and innovative thinking with effective decision-making abilities.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Flexibility to work in any shift as per business needs.
• Prior Transfer Agency processing experience is required.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Experience Level

Mid Level