ServiceNow Automation Development Lead

Principal Engineer - ServiceNow

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

The Principal Engineer Service now works as part of the Digital Automations and Integrations technology team to lead the design, creation, and maintenance of ServiceNow automation solutions.

What You Will Do

• Define and drive the automation roadmap using ServiceNow capabilities, including Flow Designer, Orchestration, IntegrationHub, and RPA.

• Design end-to-end automation solutions, ensuring alignment with enterprise architecture standards and business requirements.

• Develop, configure, and maintain custom workflows, scripts, and automations.

• Manage automation-related projects from conception to deployment, ensuring timely delivery and quality outcomes.

• Collaborate with business stakeholders, process owners, and IT teams to identify opportunities for automation and process optimization.

• Ensure adherence to organizational best practices and governance standards, including code reviews, documentation, and change control.

• Stay current on ServiceNow product releases, automation trends, and emerging technologies to continuously improve automation practice area capabilities.

What You Need to Be Successful

• 10+ years of experience designing/developing complex ServiceNow business automation solutions.

• 8+ years of experience developing enterprise solutions with SaaS-based automation systems.

• Strong understanding of the ServiceNow data model, scripting, and platform architecture.

• Stay current on ServiceNow product releases, automation trends, and emerging technologies to continuously improve platform capabilities.

• Experience with REST/SOAP integrations and external automation tools.

• Strong technical troubleshooting, problem-solving, and analytical skills.

• Strong writing and editing skills with attention to tone and clarity, along with expertise in Word and PowerPoint.

• Experience in a corporate setting and comfort interacting with people at all levels of the organization.

• Excellent organizational abilities.

• Confidence working in fast-paced, cross-functional environments, often with ambiguity and requiring the ability to pivot.

• Empathy for colleagues in different circumstances, enabling you to tailor materials to their needs.

• Experience working in a distributed multinational team environment.

Bonus Points if You Have

• ServiceNow Certified System Administrator (CSA) and one or more advanced certifications (i.e., Certified Application Developer, Certified Implementation Specialist).

• Experience with ServiceNow RPA Hub or third-party RPA tools (UIPath, Automation Anywhere).

• Proficiency in creating AI agents and bots.

• Experience in global, multicultural companies.

What Makes You Eligible

• Fluent English

• Willing to travel, if necessary.

• Willingness to flex business hours as needed to support activities in the USA offices and, occasionally, other time zones.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location

• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition reimbursement

• “Be Brilliant” employee recognition and rewards program

#LI-ST1

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Experience Level

Senior Level