PROCESS INNOVATION PROFESSIONAL-HUMAN RESOURCES OPERATIONS

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

About Business Unit: 

IBM BPO which is a critical part of Consulting focuses on Business Process Operations across several domains such as finance & accounts, procurement, supply chain, talent transformation, and industry specific processes including risk & compliance, insurance, digital marketing services. BPO India is committed to accelerate digital transformation across all its clients with the use of agile methodologies, advanced process mining and intelligent workflows powered by hybrid cloud and artificial intelligence (AI).

As Assistant Manager- Core HR, you will be supporting employee and business needs in delivering outstanding HR services for employees. 

Your responsibilities include-

Ø  You will update and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services

Ø  Interface with customers to resolve questions and issues regarding compensation administration/processes

Ø  Provides data for any internal business controls team as required

Ø  Ensure compliance to the client’s existing standards

Ø  You will require to have good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.

Ø  Minimum 6-8 years' experience in Core HR & Issue Resolution for any International IT / ITES Companies. 

Ø  Good verbal and written English language skills. 

Ø  Ability to communicate and resolve difficult customer service issues Expertise and knowledge in Core HR related processes (excluding Recruitment) 

Ø  Good knowledge of MS Excel 

Ø  Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines 

Ø  Ability to trouble-shoot and implement changes in his/her processes 

Ø  Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements 

Ø  Team work – the ability to work well within the team is key to this role

Ø  Ambitious individual who can work under their own direction towards agreed targets/goals. 

Ø  Ability to work under tight timelines and have been part of change management initiatives. 

Ø  Proven interpersonal skills while contributing to team effort by accomplishing related results as needed 

Ø  Enhance technical skills by attending educational workshops, reviewing publications etc.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.