Hotel Reservation Agent

Reservation Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

About the Role

At Four Seasons, we are powered by our people. As a Reservations Agent, you play a vital role in creating lasting impressions by delivering exceptional service and personalized experiences from the very first interaction.

What will you do:

• Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.
• Handling complete EPBAX function, i.e. Internal and External calls
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
• Monitor Front Desk reservations made night prior,Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
• Assist with the development of all direct sales presentation material for both travel industry and group sales.
• Assist Group Rooms Coordinator in processing rooming lists or introduction letters.

What you bring :

• Minimum 1 year of experience in hotel reservations, guest services, or call center operations within a luxury or five‑star hospitality environment
• Proven experience handling room reservations, rate plans, promotions, and upgrades with high accuracy
• Hands-on experience using Property Management Systems (PMS) such as Opera or similar reservation systems
• Experience managing high call volumes while maintaining professionalism and attention to detail
• Strong background in upselling, cross-selling, and revenue optimization in line with brand service standards
• Excellent verbal and written English communication skills; additional languages are an advantage.

What we offer:

·         Competitive Salary, wages, and a comprehensive benefits package

·         Excellent Training and Development opportunities including an international career.

·         Complimentary Dream Holidays at other Four Seasons Hotels and Resorts

·         Comprehensive Insurance coverage for Hospitalization and Personal Accident

Experience Level

Entry Level