Salesforce CRM Analyst

Salesforce Analyst

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in Salesforce CRM, workflow configuration, report generation, and data analysis.

Preferred qualifications:

• Certifications such as Salesforce Certified Administrator, Platform App Builder.
• Experience leading User Acceptance Testing (UAT) and Change management, while also creating enablement materials for non-technical stakeholders.
• Experience or interest in Agentforce, Einstein, or Large Language Model (LLM) integration within Salesforce.
• Ability to create technical design documents for cross-functional projects.

About the job

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

Responsibilities

• Manage day-to-day functionality, including configuration, security, and documentation to support and enhance Salesforce. Be responsible for support and continuous improvement of the system.
• Manage specific system processes, including configuration, requirements gathering, documentation, testing, and security, with cooperation and communication with relevant stakeholders (e.g., Finance, Legal, HR Business Partners, Staffing, Corporate Engineering).
• Prototype and deploy the Agentforce Agents using Gemini, transitioning manual Partner Experience (PX) workflows into automated, AI-powered execution models.
• Provide resolution of user inquiries/consults and drive User Acceptance Testing (UAT) for new features and develop the demo materials and change management documentation to ensure smooth user adoption.

Experience Level

Mid Level