Kpmg India Services Llp

Senior

Kpmg India Services Llp
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Senior

Proposed designation : CWMO Operations Partner (COP) - Senior

Role: Operations / Shared Services

Reporting to CWMO Operations (Onshore COP Lead)

Geo to be supported : US

Shift : 6:30 PM - 3:00 AM IST (9:00 AM - 5:30 PM EST)

 

Role Summary - The Offshore CWMO Operations Partner (COP) provides execution focused, repeatable operational support across the contingent workforce lifecycle. This role performs standardized system actions, supplier coordination, onboarding execution, and lifecycle maintenance activities, enabling scale, consistency, and SLA adherence. Offshore COPs partner closely with onshore COPs, who retain ownership of stakeholder management, exceptions, and decision-making.

·Request & System Execution
oSupport the creation and update contingent worker requests and assignments in Beeline and related systems based on approved intake details
oExecute standardized updates following kickoff meetings (rates, dates, locations, supplier distribution)
oMonitor work queues and progress tasks according to defined SLAs and priority rules
oFacilitate interview scheduling
o
·Supplier Coordination
oDistribute requests to suppliers and manage routine follow-ups on submissions and status
oValidate submission completeness and advance workflow steps once requirements are met
oEscalate supplier delays or issues to onshore COPs using defined escalation thresholds
 
·Onboarding & Pre-Start Processing
oTrack and execute onboarding steps (DocuSign, background checks, onboarding requirements) once offers are approved (BGC delayed worker action – follow up/supplier)
oMonitor readiness milestones (IT, access, training) and perform standard follow-up's and communicate delays to recruiters
oUpdate system statuses and notify onshore COPs of blockers using approved templates
•
·Lifecycle Management
oPrioritize extensions, amendments, and early terminations following approved requests and SOPs with closed loop communication to engagement teams. EoR, etc.
oCreate second assignments and validate information according to SOPs (rate, manager, SP, etc.)
oMaintain accurate assignment records and supporting documentation
oAssist with producing Market Rate Assessments using firm tools
oSupport Talent Reserve tracking activities (entry, updates, exits) as directed
oFollow up on aging timesheets and rejected timesheets
oUpdate on inactive users (EM/EP/TS) and make system updates across all impacted assignment records
oFacilitation of equipment return and follow up (worker/supplier)
•
·Compliance & Audit Support
oExecute standardized compliance checks and validate required documentation
oMaintain audit ready records and flag gaps to onshore COPs for resolution

 

•·Success Measures
oSLA adherence and throughput on assigned workflows
oAccuracy of system updates and documentation
oReduction in rework and avoidable escalations
oConsistent support to onshore COP capacity and focus
 
·Scope Boundaries (Explicitly Out of Scope)
oStakeholder negotiation or expectation management
oPolicy interpretation, exception approval, or risk decisions
oProcess design, control ownership, or RACI changes
o5+ years of experience in operations support, shared services, or workforce administration
oStrong proficiency with excel and VLOOKUP 
oExperience executing high-volume, rules-based work with SLAs
oStrong attention to detail and comfort working from SOPs 
oPrior exposure to VMS, HR, or onboarding systems (e.g., Beeline, ServiceNow) preferred
oExcellent oral & written communication skills, with the ability to provide clear, concise, and empathetic responses.

Experience Level

Senior Level

Job role

Work location
Work locationBangalore, Karnataka, India
Department
DepartmentOperations
Role / Category
Role / CategoryRisk Management - Operations / Strategy
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

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