Senior IT Operations Engineer

Senior Engineer - AVP

Job Description:

Job Title: Senior Engineer - AVP

Location: Bangalore, India

Role Description

• DWS Group (DWS) is one of the world's leading asset managers with more than 60 years of experience. It has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines. We offer individuals and institutions access to our strong investment capabilities across all major asset classes and solutions aligned to growth trends.
• This role will be part of a global DWS Tech Control Room, which plays a pivotal role in ensuring the smooth operation of the organization’s IT and operational environments. This position is responsible for monitoring, managing, and responding to incidents, problems, and changes, while also supporting governance activities such as performance reporting and KPI creation. This role demands strong communication skills, as it involves drafting and sending communication emails to senior leaders and stakeholders across the organization. Shift work is required to ensure round-the-clock coverage.
• You will work in close collaboration with the Client Service Manager, Development and cross functional teams during incident, change and problem management across all DWS applications to ensure clear communication, maximum platform stability and high level of service delivery.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• SLO & Reliability Engineering
• Incident & Reliability Improvement

Your skills and experience

• Incident Management: Proactively monitor systems, identify and respond to incidents, escalate issues as per defined procedures, and ensure timely resolution. Strong understanding of
  • Event Management
  • Major Incident Management (MIM)
  • Incident Prioritization & Categorization
  • Impact & Urgency Assessment
• Problem Management: Analyse recurring incidents to identify root causes, collaborate with relevant teams to implement permanent solutions, drive problem management calls to facilitate resolution, and document learnings.
  • Root Cause Analysis (RCA)
  • Post incident reviews
  • Problem Investigation & Trend Analysis
• Change Management: Support the planning, communication, and execution of changes in the IT environment, ensuring minimal disruption to business operations.
• Governance Support: Assist in creating, maintaining, and analysing performance reports and KPIs, providing actionable insights to management.
  • Service Reporting & Dashboarding
• IT Operations Control: Monitor jobs, infrastructure performance, and system stability across 24x7 operations.
• Communication: Draft clear, concise, and professional emails and notifications for senior management across organisation regarding incidents, changes, and performance updates.
• Shift Work: Operate in rotational shifts to provide extended US hours coverage and maintain operational continuity.
• Collaboration: Work closely with technology, operations, and other relevant teams to resolve issues and improve processes.
• Documentation: Maintain accurate records of incident, problem, change, Knowledge and governance activities.

Required Skills & Qualifications

• Bachelor’s degree Information Technology, or related field (preferred).
• Prior experience in a control room, command centre, or IT operations environment is an advantage.
• Experience with incident, problem, change and knowledge management tools and processes.
• Proficiency in creating performance reports and analysing KPIs.
• Attention to detail and ability to follow governance and compliance protocols.
• Experience in ServiceNow, tableau
• Strong understanding of ITIL knowledge/ certifications
• Excellent command of English, both written and spoken, with the ability to communicate effectively with senior stakeholders.
• Strong analytical and problem-solving skills.
• Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract data in Sybase and Oracle databases.
• SQL/PLSQL: Good skills in writing SQL queries, identify long running queries, locks, issues on database   
• Experience of Monitoring tools such as Splunk, Geneos, New Relic, Grafana
• Experience of Scheduling tools such as Control-M (preferred)
• Exposure to any cloud platforms (GCP preferred) would be advantageous
• Ability to work in shifts, including US late nights, weekends, and public holidays.
• Team-oriented, with strong interpersonal and collaboration skills.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

Experience Level

Senior Level