Senior Operations Manager

Senior Manager Operations

Labcorp is seeking a Senior Manager, Operations to join our team at Bangalore, India

Work Schedule

Monday - Friday 10:00am - 6:00pm

Job Responsibilities

Drives execution of the day to day operating plans for Kit inventory center, Investigator Training Center and Logistics India. The plan is the function’s response to the Corporate and Business Units operating objectives and strategies. Participates in the global management team tasks related to strategy, planning, and execution. Responsible to oversee regulatory administrative responsibilities associated with this process and interpreting regulations when necessary.

Managerial and Leadership duties and responsibilities:

•Supervises the day to day production and non-production activities of the local departmental employees;

•Assigns appropriately trained personnel and ensures sufficient number of staff are available to complete the workload.

•Has the ability to lead project initiatives, and manage multiple projects as well as multiple teams of people. Has the ability and operations knowledge to successfully meet with senior operational leaders and stakeholders to close out questions or processes that require their approval.

•Communicate corporate vision and plans to create common vision. Share pertinent information from management committee meetings with teams.

•Individual is responsible for maintaining his/her complete up-to-date training file. Individual is responsible for ensuring he/she is trained and training is documented prior to performing a task. Individual is accountable for any deficiencies found in his/her training file

•Participates in Customer Audits when required.

•Provide a monthly report to the Manager

Supervision

•Schedules department personnel appropriately to match the demands of the daily workflow within the supervised area.

•Provides direct supervision to employees, including assignments, technical and behavioral performance counseling.

•Identifies process improvement opportunities that will help to reduce operating costs and improve efficiency and provides leadership in implementing change. 

•Follow budget and supervise area to budgetary guidelines.

•Prepares a monthly report of activities for the lab management.

•Outline scope of projects and resources involving dept. staff or CTTS in general.  Monitor progress of projects and coach resources in CTTS.

•Ensure the direction and monitoring of dept. tools and coordinate interactions with other stakeholders and vendors

•Ensure that staff maintains global integrity of the dept. tools.

Performance Monitoring and Evaluation

•Reports performance and results against targets and global standards;

•Ensures regulatory compliance within his/her supervision;

•Participates in and supports client visits, audits and inquiries, as necessary, to ensure complete fulfillment of requests and interests.

•Delegate the research on customer or internal inquiries as appropriate.  Interface with customers and guide others in handling customer interactions effectively.

Process Excellence and Continuous Improvements

•Identifies process improvement opportunities that will help to reduce operating costs and improve efficiency and provides leadership in implementing change

•Lead and drive business transformation projects across CLS business units and foster a culture of learning, understanding and growing the business among team members

•Conduct in depth analysis of data, processes and projects using Lean deployment strategies. Generate key insights for operational benefits using tools such as research, discussions with PEx experts, focus groups etc.

•Ensure to implement a disciplined, data-driven, well-documented approach to problem solving and continuous improvement led by voice of the customer

•Quantify and publish the impact of business transformation projects on financials, productivity, customer experience and compliance

•Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

   

Team Supervision

The post holder will have direct responsibility for the following in relation to their direct reports:

Performance management of all reportees incorporating:

•Conducting PMD / objective setting and review meetings in a timely manner in accordance with company deadlines.

•Use of third party feedback to monitor performance and set actions as appropriate.

•Conducting probationary review meetings for all starters.

Responsible for ensuring timely completion of:

•Time and Labor approvals

•Return to work / absence reviews

•Instigation and management of individual improvement plans

•Training file reviews

•Resolution of day to day issues

•Ensuring all personnel issues are dealt with in accordance with company policies

Essential External Client-related Job Duties

•Supports marketing and sales as needed in their efforts to meet specific client requests.

Minimum Qualifications

Master’s Degree in Science or equivalent education

Preferred Qualifications

• 12-15 years of experience in clinical research industry.

• 8 years of management experience.

• 10 years of experience in the clinical trials process and pharmaceutical industry.

• 8-10 years of supervisory experience.

Additional Job Standards

Required:

Leadership Competencies-Level 1

Confronts Constructively-Readily challenges ideas, the status quo, and others.  Builds relationships and maintains respect for the individual.

Builds Talented Teams-Constantly develops talent of others, identifies and assesses the talent of individuals, and develops a team that impacts the organization.

Inspires others-Develops trust and understanding with others and builds excitement and alignment around purpose and goals of the organization.

Gets it done-Bias toward action.  Makes timely decisions.  Implements plan and achieve goals.  Always meets scheduled timelines.

Drives Growth-Seeks opportunities to expand the business.  Uses knowledge of internal capabilities to advance growth of the business.

Leads by example-Active and energetic voice of the company to employees at all levels.  Communicates direction and purpose.  Builds organizational connection through interaction with others.

Wins customer loyalty-Builds the relationship with customers.  Seeks opportunities to win the business and leads to deliver customer expectations.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

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Experience Level

Senior Level