Senior Technical Support Specialist

Senior Member Technical

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
-Performs technical work, often in support of professional roles
-Requires vocational training or the equivalent experience
-Performs duties according to established procedures

Expands skills in own work area within an analytical/scientific method or operational process


Maintains appropriate licenses, training and/or certifications, as needed

Applies experience and skills to complete assigned work within our area of expertise

Works within standard operating procedures and/or scientific methods

Works with a moderate degree of supervision

Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:

-Has good understanding of how the team integrates with others
Leadership:

-Has no supervisory responsibilities
Problem Solving:

-Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
Impact:

-Impacts the quality of own work
Interpersonal Skills:

-Uses communication skills to exchange of information

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Experience Level

Senior Level