Senior Project Manager

Senior Project Manager

Overview

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

Responsibilities

• Collaborates with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW). 

• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.  

• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability. 

• Leads meetings with customers/partners to understand business needs. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements. 

• Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).  

• Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes. Aligns solutions with the intent of the architecture. Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.  

• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community. 

 

Qualifications

• Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business 

  • OR equivalent experience. 

• 5+ years leadership experience in relevant area of business. 

• Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics). 

• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management). 

 

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Experience Level

Senior Level