Senior Service Delivery Analyst

Service Delivery Senior Analyst

Summary: As a Delivery Lead, you will oversee the complete delivery process or a specific segment of a contract, ensuring that all operational, contractual, and financial obligations are met. Your typical day will involve coordinating with various teams to maintain service quality and efficiency, while also identifying potential opportunities for additional work through up-selling or cross-selling. You will engage in strategic discussions to enhance delivery outcomes and foster a collaborative environment that promotes continuous improvement. Roles & Responsibilities: -Perform audits/reviews to assess risks in Application development and maintenance service environment - manage risk in Application development and maintenance service to an acceptable level - increase the level of awareness of and compliance with policy and process related matters - support successful completion of various external compliance certification programs and internal compliance assessments - introduce continual improvement including lessons learned from matters requiring intervention This successful candidate for this role will be a member of a dedicated team operating a Controls and Compliance function, which will perform audit style reviews of Application Development & Maintenance Services outsourcing engagements covering compliance matters and operational service management and service delivery good practice. Professional & Technical Skills: Minimum of 1-year experience in Auditing principles and practices (sample qualifications*: CISA, ISO 27001 Lead Auditor) Minimum of 1-year experience in Application security/audit roles in Application development & maintenance service industry (sample qualifications*: EC-Council's CASE (Certified Application Security Engineer), CEH(Certified Ethical Hacker), Agile Methodology( Certified Scrum Master), DevOps Certification, CMMI for Development Knowledge of secure SDLC models, secure coding standards, OWASP Top 10, threat modeling, SAST(Static Application security testing), DAST (Dynamic Application security testing), single sign on, Encryption Minimum of 1-year experience in Operational compliance requirements) Contract Management / Service Reporting(including Service Level Agreements and Operational Level Agreements) Risk management or assessment (sample qualification*: CRISC) Knowledge of cloud environment and services (sample qualification*: Microsoft Azure/AWS/Google Certifications) Team and stakeholder management. Nice-to-Have Skills/Qualifications: Data privacy and protection (sample qualifications*: CIPM, CIPT, CIPP) CISSP*, CISM*, CISA*, CCSK*, CCSP* SOC1 and SOC2 (SSAE16 / ISAE3402) awareness Business Continuity and Disaster Recovery awareness (ISO 22301) Other Requirements (i.e., travel, overtime %): Occasional within country travel. Flexibility in working hours required for meetings with the global team and with service delivery contacts in other geographies - overtime may be necessary at times Additional Information: - The candidate should have minimum 3 years of experience in Governance Risk Compliance (GRC). - This position is based at our Bengaluru office. A 15 years full time education is required.