Salesforce Consultant

ServiceNow Consultant - JL5

Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Required Knowledge of ServiceNow CMDB Architecture ➢ 5+ years working on the ServiceNow platform preferably in global implementation projects ➢ Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration) ➢ Strong knowledge of JavaScript, HTML, CSS, and other web development technologies. ➢ Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript ➢ Experience integrating with tools to federate data into the CMDB ➢ Expert in IT Asset Management Lifecycle processes (including hardware and software) ➢ Good interpersonal skills, including collaboration, communication, relationship building, and negotiation ➢ Intermediate Windows and Unix administration skills ➢ Expert in IT Asset Management process & operational delivery ➢ Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage. ➢ Familiarity with the following concepts: XML, JSON/script language, database. ➢ Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers ➢ Familiar with Cloud environment like AWS, Azure etc. ➢ Ability to work independently and as part of a team. ➢ Excellent problem-solving, analytical, and communication skills. ➢ ServiceNow Certified Implementation Specialist Event Management ➢ ServiceNow Certified Implementation Specialist Service Mapping ➢ ServiceNow Certified Implementation Specialist Discovery. ➢ ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance. ➢ Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details. ➢ Scripting capabilities such as JavaScript, jelly, SQL ➢ Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs. ➢ Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management. ➢ Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed. ➢ Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications. ➢ Provide ongoing support and maintenance for ServiceNow ITOM solutions. ➢ Document technical specifications, processes, and procedures for ServiceNow ITOM solutions. ➢ Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams ➢ Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices ➢ Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM. ➢ Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution ➢ Collaborate with internal business stakeholders to write/estimate stories ➢ Oversee developers’ work, and own overall quality and delivery of development ➢ Capable of executing hands-on development for stories that cannot be delegated ➢ Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required ➢ Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges ➢ Provide mentorship to developers and platform engineers on technical design standards and best practices.