Network Support Specialist

Sr Lead – Network & Security [Cisco ACI]

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl  is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

Responsibility Includes:

• Work as a Team Lead for Network and Security operations.

• Network SME/ L3 – Cisco ACI, Cisco Wi-Fi, Cisco ISE, Routing & Switching, Load Balancer

• Security Firewall SME/L3 - Cisco FTD 3k, FMC, FortiGate Firewall, Forti analyser, Cisco ISE, SMA, DDOS and WAF.

• Primarily to Manage and support SDN Technology like Cisco ACI, Cisco ISE , APIC, Stealth watch, Cisco Wi-Fi, routing and Switching , Cisco Firewalls, Fortinet Firewalls.

• Ensure the Security devices uptime of the client is 100%

• Prepare weekly reports, monthly availability, and performance reports of the client.

• Provide root cause analysis of outages.

• Upgrade firmware/Software of network security devices.

• Timely resolution of calls / incidents related to all Security issues within defined timelines.

• Securing network security systems by establishing and enforcing policies, defining, and monitoring access.

• Regular patching of all provisioned network & security devices

• Security Operations - configuration, IP assignment, monitoring, Firmware upgrades, Firewall Policy fine tuning.

• Fault handling and escalation (identifying and responding to faults on security devices.

• Liaising with 3rd party suppliers, vendors handling escalation through to resolution).

• Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Graduate in Computer Science/IT/Electronics Engineering or equivalent University degree.

• Candidates should have at least 10-12 years of experience working in Network Operations especially on the Cisco ACI, ISE, Load Balancers, Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy.

• Work on End-of-Life hardware upgrades on head end and remote end devices and ensure the asset management is up to date.

• Should have a sound knowledge on ITIL process - Ops Management, Change Management, Incident/Problem Management

• Experienced in Troubleshooting and resolution of incidents, working on critical SLA's by communicating with OEM Support center, TAC etc. for effective closure and RCA of all incidents.

• Good Hands-On in User co-ordination, Vendor Co-ordination - Client and user interaction with ownership for incident resolution, POA Submission.

• Should be able to integrate network & security devices with SIEM, able to read & understand logs of all network & security devices to troubleshoot issues quickly.

Preferred Skills and Experience

• Experience with Ansible automation.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Experience Level

Senior Level