Systems Analyst - Order to Cash (OTC) Process

Systems Analyst - OTC

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our IT team at Thermo Fisher Scientific and contribute to technological innovation that enables our customers to make the world healthier, cleaner, and safer. As a Systems Analyst II, you'll collaborate with cross-functional teams to implement, maintain, and optimize critical business systems. You'll leverage your technical expertise and analytical skills to gather requirements, design solutions, and ensure smooth operations of enterprise applications.

Work closely with business partners to understand needs, document requirements, and translate them into effective technical solutions. Lead the configuration, testing, and deployment of system enhancements while ensuring compliance with corporate standards. Provide technical guidance to resolve complex issues and drive continuous improvement initiatives. Your work will directly impact our ability to serve customers and advance scientific discovery.

Key Responsibilities

• Gather, analyze, and document business and system requirements

• Collaborate with stakeholders to translate business needs into functional specifications

• Support and enhance enterprise systems such as SAP (SD – OTC), ServiceNow, Oracle, or similar platforms

• Participate in the full Software Development Life Cycle (SDLC), including testing and deployment

• Configure, test, and deploy system changes to production environments

• Develop functional specifications and scenario-based test scripts

• Maintain detailed process and system documentation

• Handle incidents and provide effective problem resolution in a timely manner

• Assist in project planning, tracking, and execution using Agile, Waterfall, or hybrid methodologies

• Ensure compliance with IT service management (ITSM) and change management processes

• Identify process improvement opportunities and recommend solutions

• Provide technical guidance and mentor junior team members where applicable

• Manage multiple projects and priorities effectively

• Support business operations, including occasional off-hours support when required

Required Qualifications

• Advanced Degree with no prior experience OR Bachelor’s Degree with 2+ years of experience in:

  • Systems Analysis

  • Business Analysis

  • SAP Functional / IT roles

• Hands-on experience in SAP SD – Order-to-Cash (OTC) process, including:

  • At least one end-to-end implementation

  • Configuration, testing, and production deployment

• Strong understanding of:

  • Software Development Life Cycle (SDLC)

  • Project management methodologies (Agile, Waterfall)

• Proven experience in:

  • Writing functional specifications

  • Creating scenario-based test scripts

  • Incident handling and problem-solving

Experience Level

Mid Level