Senior Order to Cash (O2C) Tax Specialist

TAX ACR-O2C-Tax Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Senior – O2C

 

 

Job purpose

 

This role is responsible for managing one or more of the Order to Cash (O2C) processes outlined below, which encompasses responsibilities related to reporting, compliance, and team management.

 

• Customer Master Data Management
• Order Management & Billing
• Collections & Dispute Management
• Cash Application
• Bank Posting and Reconciliation

 

 

Responsibilities

 

• Assist and support O2C processes, including customer onboarding, order-to-bill, collections, and cash allocation, by validating the work of junior team members and addressing escalations or inquiries from internal teams and clients.
• Monitor daily operations, resolve complex issues, and implement corrective and preventive measures.
• Create reports and update dashboards in compliance with the reporting and governance framework.
• Conduct regular meetings with the team to identify issues and provide effective solutions.
• Ensure a smooth month-end closure with minimal invoice backlog.
• Take responsibility for backup planning and conducting knowledge transfer sessions.
• Review and update process documentation, checklists, and related materials.
• Work on sanitizing working files and initiating automation and efficiency improvements.
• Support system changes and upgrades by participating in User Acceptance Testing (UAT) as needed.
• Attend governance meetings, track action items, and ensure their resolution.
• Identify opportunities for improvement in terms of efficiency and process streamlining.

 

 

Functional & Technical skills

 

• Comprehensive end-to-end understanding of Order to Cash (O2C) processes, including Customer Master, Order Entry, Billing, Collections, Bank posting, Reconciliation and Cash Application.
• Fundamental knowledge of the Accounts Receivable (AR) reporting process, as well as KPI and compliance reporting according to established procedures.
• Solid grasp of credit risk assessment and dispute resolution workflows.
• Good knowledge of accounting principles (IFRS, US GAAP) will be an added advantage
• Proven experience in process gap analysis, transition management, and delivery oversight.
• Experience collaborating across various regions, including EMEIA, AMERICAS, and APAC.
• Proficient in Microsoft Excel and PowerPoint.
• Strong knowledge of ERP systems, including D365, SAP and Business Central. Having knowledge in industry standard OTC tools an added advantage
• Excellent organizational skills, initiative, and dedication to work.
• Ability to work independently with minimal supervision.
• Highly motivated self-starter with outstanding interpersonal skills.

 

 

Qualifications & Experience

 

• B.Com/M.Com/ACCA/CA inter/MBA Finance with overall 5 – 9 Yrs of relevant experience in Order to Cash or Accounts Receivables process.
• Demonstrate ability to lead teams and manage complex financial operations effectively.
• Role may also require extended working hours during peak periods.
• Candidate may also be required to work in time zones that provide adequate coverage to global clients in order to facilitate collaboration with EY and client stakeholders.

 

EY | Building a better working world 

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

Experience Level

Senior Level