Technical Analyst 2-Support

Technical Analyst 2-Support

As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.

We encourage candidates from all backgrounds to apply.

Career Level – IC2

Basic Qualifications:

•    A minimum of 3-5 year experience and a bachelor's degree including:
•    An academic qualification in computer science engineering, information systems, software engineering, or a related field.
  

Preferred Qualifications:

• 3-5 year experience in application support, client/customer support, incident management, problem management and change management.
• Knowledge on SQL,
• Readiness to work during the shift from 5.30PM to 2.30AM IST.
• Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.

Prospective employees need to be ready to work in different shifts and provide on-call support.

We encourage candidates from all backgrounds to apply.