Infrastructure Technical Support Practitioner
Accenture India Private LimitedBengaluru/Bangalore
Not disclosed
Job Description
Technology Support Engineer
Project Role : Technology Support EngineerProject Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the organization. Your typical day will involve collaborating with different teams, creating and implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor system performance and proactively identify areas for improvement.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
- Strong understanding of database performance tuning and optimization techniques.
- Experience with backup and recovery strategies for Oracle databases.
- Familiarity with SQL and PL/SQL programming languages.
- Knowledge of database security best practices.
Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Database Administration (DBA).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Job role
Work locationBengaluru
DepartmentIT & Information Security
Role / CategoryIT Support
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 5 years
About company
NameAccenture India Private Limited
Job posted by Accenture India Private Limited
Similar jobs you can apply for
Telecalling / BPO / TelesalesCustomer Support Executive
Kunsh CosmeticsMarathahalli, Bengaluru/Bangalore
₹15,000 - ₹20,000
Customer Support Executive
TeleperformanceHebbal Kempapura, Bengaluru/Bangalore
₹15,000 - ₹20,000
Customer Care Representative
AQ Corporation India Private LimitedSanjay Nagar, Bengaluru/Bangalore
₹10,000 - ₹15,000
Customer Care Executive
Mervice Infotech Private LimitedBTM Layout, Bengaluru/Bangalore
₹13,000 - ₹20,000
Customer Support Executive
VGM CONSULTANT PVT LTDElectronics City, Bengaluru/Bangalore
₹15,000 - ₹20,000

Customer Care Associate
StartekShivaji Nagar, Bengaluru/Bangalore
₹18,000 - ₹20,000