Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Data Center Networking Technologies Operations, Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and ensuring that updates to knowledge resources are accurate and helpful for troubleshooting. Collaboration with external vendors and internal service management teams is a key part of the daily routine, focusing on analyzing issues and driving effective resolutions to support business continuity and operational excellence.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
- Lead efforts to document and update knowledge base articles to enhance troubleshooting efficiency.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Data Center Networking Technologies Operations, Network Infrastructures.
- Strong understanding of network architecture, protocols, and data center operations.
- Experience in incident management and problem resolution within complex IT environments.
- Ability to design and implement Requests for Change while minimizing operational impact.
- Skilled in collaborating with cross-functional teams and external vendors to resolve technical issues.
- Familiarity with maintaining and updating technical documentation and knowledge bases.

Additional Information:
- The candidate should have minimum 5 years of experience in Data Center Networking Technologies Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.