Salesforce Developer

TTT - ServiceNow with AI - Tax Senior

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Senior ServiceNow Developer  - AI and Digital Innovation

Role Purpose:

The ServiceNow AI / Agent Engineer is responsible for building AI-enabled agent  capabilities that automate analysis, verification, document generation, and review, and integrating them cleanly into ServiceNow workflows. 

This role focuses on agent design, tool/subflow creation, evaluation, regression, and quality, rather than generic data science or model research. 

 

 

       Key Responsibilities :

AI Agent Build & Integration 

• Build AI agents (or agent-like services) that perform:   

o    rule codification 

o    anomaly detection and analysis 

o    verification and reconciliation 

o    document generation 

o    document review and issue highlighting 

• Implement agents as callable tools/components that can be invoked from

ServiceNow workflows. 

• Ensure clear, structured inputs/outputs suitable for workflow orchestration.

ServiceNow Integration 

• Integrate agents into ServiceNow using:   

o    Flow Designer subflows 
o    REST integrations 

o    structured payloads 

• Write outputs back to ServiceNow case records and evidence stores. 
• Work closely with Workflow Engineers to define invocation points and error 

handling. 

Evaluation, Regression & Hardening:

• Design and maintain agent evaluation packs:  

o    representative test inputs 
o    expected outcomes 

• Execute regression testing during hardening sprints to ensure:   

o    consistency 

o    no quality degradation across releases 

• Tune prompts/tools and logic based on SME feedback and test outcomes. 
  Quality, Controls & Compliance 
• Ensure agents operate within defined guardrails:   

o    no uncontrolled side effects 

o    explainable outputs where required 

• Support control-heavy use cases (e.g., reconciliation, review packs). 
• Assist in producing evidence required for audit, validation, and regulatory review.

 

 

       Required Technical Skills (Must Have) :

• Experience building AI-enabled functionality that integrates into enterprise

workflows. 

• Strong understanding of:  

o    API-based service integration 
o    structured inputs/outputs 

o    error handling and retries 

• Hands-on experience with:  

o    Python / similar backend language 

o    prompt or rule-based logic 

o    evaluation and test harness design. 

 

 

       

Required ServiceNow Knowledge: 

• Familiarity with:  
• ServiceNow Flow Designer integration patterns
•  Subflows and callable actions
• ServiceNow data structures for writing/reading outputs 

• Experience integrating external services into ServiceNow (preferred, not

necessarily certified). 

 

Desirable / Nice-to-Have Skills:

• Experience with agentic AI patterns (tool-calling, structured workflows, 

evaluation). 

• Exposure to enterprise document generation/review use cases. 
• Familiarity with Snowflake-based data consumption (reading curated data

marts). 

• Experience working in regulated industries (Finance, Tax, Risk, Compliance).

 

 

       Experience & Profile:

• 3+ years software/AI engineering experience. 
• Comfortable working in a delivery-focused AI implementation (not pure 

research). 

• Strong collaboration skills with workflow engineers and SMEs. 
• Quality-driven mindset with comfort in gated releases and regression cycles.

 

 

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Experience Level

Senior Level