Kotak Mahindra Bank

Customer Assistance Manager

Kotak Mahindra Bank
Bhubaneswar
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit

We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground. Collections Management: Monitor and maintain collection efficiency across assigned portfolios. Ensure timely follow-ups and resolution of delinquent accounts. Analyze collection trends and implement corrective actions. Repossession & Recovery: Manage repossession activities in coordination with repossession agents. Oversee the sale of repossessed assets to maximize recovery. Ensure compliance with legal and regulatory requirements during repossession. Agency & Field Coordination: Liaise with external collection agencies and field executives. Provide training and guidance to the collections team. Conduct field visits when necessary to support recovery efforts. Legal & Compliance: Coordinate with legal teams for initiating and following up on legal actions. Ensure all documentation and processes are in line with bank policies and regulatory norms.

Experience Level

Mid Level

Job role

Work location
Work locationBhubaneswar, Odisha, India
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryBanking Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameKotak Mahindra Bank
Job posted by Kotak Mahindra Bank

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