Sales and Marketing Coordinator

1. Client Relationship Management:Act as the primary point of contact for existing clients, ensuring high levels of client satisfaction.

• Repeat Business from Existing Accounts
• Fixing Appointment for Sales persons
• Web presentation to New Clients
• Data base nuturing
• Online Marketing / Digital Marketing
• Handle client queries related to services, orders, and billing, ensuring prompt and accurate responses.
• Build and maintain strong relationships with clients to foster loyalty and repeat business.
• Communicate updates on purchases, delivery timelines, and payment schedules to clients.

2. Payment Collection:Monitor payment due dates and ensure timely follow-up with clients for outstanding payments.

• Contact clients via phone or email to remind them of upcoming or overdue payments.
• Resolve any billing disputes or discrepancies in coordination with the finance or sales team.
• Ensure all payments are recorded accurately in the system and provide regular reports on payment collection status.

3. Record Keeping and Reporting:Maintain comprehensive records of client interactions, purchase orders, billing, and payment history in physical note books - Inward / Outward & Stock Register 

• Regularly update databases or ERP systems with client  information.
• Track and report any issues in the procurement or billing process to the appropriate departments for resolution.

4. Coordination with Other Departments:Collaborate with the Field sales, Purchase & procurement, and Accounting cum finance teams to ensure a smooth supply and Delivery process.

• Provide support to the finance team in reconciling payments, issuing credits, or managing refunds when necessary.

5. Compliance and Documentation:Ensure all processes follow company policies and legal regulations related to invoicing, payment collection, and procurement.