Assistant Manager - Revenue Cycle Management (Accounts Receivable)

Assistant Manager

Job Family:

EBO Accounts Receivable (India)

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

• Should be able to manage a team of 45 to 60 FTE’s.
• Plans, monitors, direct and evaluate Associates production on daily basis. 
• Ensures that daily schedules are met and communicates with Superiors and Associate Operations if situations occur that hinder meeting deadlines.
• Identifies day-to-day operational priorities and other workflow challenges and then adjusts Associates and other staff’s as necessary to maintain a constant flow of work to meet delivery deadlines. 
• Assists in the development and revision of operational policies and procedures that facilitate efficient workflow.  Develops an understanding of the workflows, procedures, and specific criteria for each assigned client.
• Will be responsible to resolve queries, account reviews and provide training in case required.
• Drive production and quality to the expected level.
• Responsible to identify production and quality issues and to put plans in place for improvement.
• Responds to and ensures that the acknowledgement mail on daily updates is sent on time.
• Analyze data to identify payer issues & challenges and fixes.
• Should work towards team engagement and retention/absenteeism.
• Will be responsible to lead internal and external calls.
• Performance management.
• First level of escalation.
• Should be good in Denial Management and should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials Ability to interact positively with team members, peer group and seniors.
• Demonstrated ability to exceed performance targets Ability to effectively prioritize individual and team
• Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch period.
• Communicates well in front of groups, both large and small.

What You Will Need:

• Must have bachelor’s degree.
• 7+ Years’ experience in RCM
• Good Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process.

What Would Be Nice To Have:

• Superior problem-solving abilities
• Experience mentoring and training junior staffs.
• A flexible mindset to learn.
• Excellent detail-oriented skills and a highly reliable work ethic.
• Proficiency in Microsoft Office (Word, Outlook, Excel)

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Experience Level

Mid Level