Senior Customer Care Representative - BPO

BPO Customer Care Senior Representative

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

•    Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. 
•    Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are. 
•    Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
•    Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Position Overview:
The Verification Agents will be listening to calls made by the Inbound and Outbound sales teams to make ensure that the agents have properly received approval to set up the recurring order.  The verification agent will also make sure the Recurring order was set up properly in the system will all the items requested.  While listening to a call, it must also be confirmed by the Verifications Agent that the sales agents have read the provided script accurately. 
Responsibilities:
•    Handle private personal information in accordance with confidence
•    Recognize and report possible misrepresentation
•    Call listening of calls made by the Inbound and Outbound sales teams
•    Ensure recurring orders are inputted into systems correctly 
•    Confirm that sales agents are following given scripts
•    Record customer information and maintain database by obtaining, entering, and verifying required data.
•    Ensure quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
•    Ensure accurate validation of insurance benefits
Requirements:
•    Strong attention to detail
•    Active listening skills
•    An ability to navigate multiple computer systems
•    An ability to work in a target-driven environment
•    Proficiency in Microsoft office programs and general computer operations
•    Ability to learn and follow basic direction on process
•    Must be detail-oriented and organized to maintain accurate records
•    Must have the ability to focus and work quickly
•    Able to work independently
•    High School diploma or equivalent required
•    1-2 years’ experience working in the medical field preferred

        
Inclusion. Belonging. 

Unleashing the power of being unique.

At NTT DATA what you do matters. Because here YOU can.

Experience Level

Senior Level