Soft Services Executive - Facilities Management

Building Operations, Facilities Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Title: Soft Services Executive

Employment Type: Full-time

POSITION SUMMARY

The Soft Services Executive is responsible for overseeing and coordinating the delivery of soft facilities management services including housekeeping, pest control, waste management, and other support services. This role ensures high-quality service delivery, vendor management, compliance with standards, and client satisfaction across assigned facilities.

KEY RESPONSIBILITIES

Service Delivery Management

• Oversee daily operations of soft services including housekeeping, pest control, waste management, landscaping, pantry services, and reception management

• Ensure service delivery meets client expectations, contractual obligations, and JLL quality standards

• Conduct regular site inspections and quality audits to maintain service excellence

• Address service gaps and implement corrective actions promptly

Vendor & Team Management

• Supervise and coordinate with soft service vendors and contracted staff

• Monitor vendor performance against SLAs and KPIs

• Conduct regular vendor review meetings and performance evaluations

• Manage housekeeping supervisors and support staff to ensure productivity and adherence to schedules

Compliance & Safety

• Ensure compliance with health, safety, and environmental regulations

• Maintain proper documentation including service logs, inspection reports, and compliance certificates

• Implement and monitor safe work practices for all soft service operations

• Coordinate pest control activities and maintain treatment records

Client Relationship Management

• Serve as primary point of contact for soft services-related queries and concerns

• Address client complaints and feedback promptly and professionally

• Prepare and present service performance reports to clients

• Proactively identify opportunities for service improvement and value addition

Inventory & Cost Management

• Monitor consumables inventory including cleaning chemicals, materials, and supplies

• Ensure optimal stock levels while controlling costs

• Track and report service expenses against approved budgets

• Identify cost optimization opportunities without compromising service quality

Reporting & Documentation

• Maintain accurate records of service activities, incidents, and performance metrics

• Prepare daily, weekly, and monthly service reports

• Document non-conformances and corrective action plans

• Update service delivery dashboards and management information systems

QUALIFICATIONS & EXPERIENCE

Education:

• Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field

• Diploma in Facility Management or equivalent certifications preferred

Experience:

• 3-5 years of experience in soft services or facilities management operations

• Prior experience in managing housekeeping, pest control, or support services

• Experience in the commercial real estate or IFM industry preferred

• Vendor management experience required

Skills & Competencies:

• Strong understanding of soft services operations and industry best practices

• Excellent organizational and multitasking abilities

• Strong communication and interpersonal skills

• Problem-solving mindset with attention to detail

• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)

• Knowledge of CAFM systems or facility management software is an advantage

• Understanding of health, safety, and environmental compliance requirements

Personal Attributes:

• Client-focused with service-oriented approach

• Proactive and able to work independently

• Team player with leadership capabilities

• Flexible and adaptable to changing priorities

• Professional demeanor and appearance

Location:

On-site –Chennai, TN

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.