Community Manager - Facilities and Client Services

Community Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Designation: Community Manager
Qualification: Any Graduation
Experience Required: 3-5 years
Shift Timings: General Shift
Work Schedule: 6 days per week
Work location: Chennai

Role Summary:

We currently have an exciting opportunity for a Community Manager. The Manager will lead a team to ensure management of the day-to-day client activities & facility / Admin operations for assigned facility, and support the Facility Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy. Customer Service is a key part of this role to ensure our business’ customers receive outstanding support and all their needs are met.

What the job involves:

• Client/Stakeholder Management

• Proactively engage stakeholders to ensure that on site client’s expectations are exceeded
• Build and develop exceptional client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities and Customer Service in the client’s premises

• Community Host

• Should play a role of touchpoint for Employees community
• Support other FM functions based on cross function requirement to balance eco system
• Gather requirements / requests and channel with respective functions
• Lead the requests end to end and ensure delivery with quality and within time limit
• Bring out the challenges quickly to respective leaders / forums for quick resolutions

• Report Management

• Plan and maintain repository for all data / information
• Prepare business reports to help the client for decision making
• Suggest / Recommend changes or inputs required to enhance / optimize process
• Ensure routine update of database for future reference

• Space Management

• Maintain the workspaces and its data in detail
• Liason with business units for any space related requirements
• Prepare business reports to help the client for decision making
• Ensure routing data update in tool as well as in physical records
• Ensure smooth transition of workspaces based on Business requirements

• Site Operations Management

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Liason with vendors for programs, events and ensure smooth execution
• 24/7 emergency call support and site attendance is required

• Risk Management

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

• Achieve Key Performance Indicators and Service Level Agreement

Sounds like you? To apply you must be able to demonstrate the following skills and experience:

Ideal Experience

• Passion for quality – has an eye for detail to make sure the best delivery of services
• Experience in facilities management & Hospitality, building, business or other related field.
• Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems
• Demonstrated experience with continuous improvement initiatives (highly desirable)
• Knowledge of vendor management for specialized services
• Proven capacity to understand and interpret commercial contracts
• Budget management and financial analysis skills

Other Personal Characteristics

• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

Location:

On-site –Chennai, TN

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.